NEWS AND NOTICES

Attention CTrail Shore Line East Passengers:

The Connecticut Department of Transportation (CTDOT) announced today the launch of CTrail eTix, a smartphone-based mobile ticketing application, for CTrail Shore Line East and CTrail Hartford Line customers.

With CTrail eTix, passengers can now purchase CTrail Shore Line East and CTrail Hartford Line tickets, with optional connecting service on New Haven Line (Metro-North) trains, using a single device in one transaction with a credit or debit card!

Once purchased, CTrail mobile tickets are then stored electronically in a secure CTrail eTix account. When ready to use a mobile ticket, the passenger simply opens the application and presses a button to activate the ticket. After the ticket is activated, passengers then show it to the train conductor from their smartphone.

The CTrail eTix app also allows CTrail passengers utilizing the Berlin and Wallingford stations to purchase station parking.

CTrail eTix is available for free download from Apple’s App Store and Google’s Play Store:

• Apple App Store: Download Here
• Google Play Store: Download Here

Passengers may find answers to the most frequently asked questions about CTrail eTix here.

Attention CTrail Shore Line East Customers:

In observance of Presidents' Day, CTrail Shore Line East trains will operate on the following schedules:

• Saturday, February 15: trains will operate on a regular weekend/holiday schedule.
• Sunday, February 16: trains will operate on a regular weekend/holiday schedule.
• Monday, February 17: trains will operate on a special weekend/holiday schedule, with extra trains available:
  • Westbound (To New Haven):
    
    • 3609 departing New London at 5:24 AM
    • 3615 departing Old Saybrook at 7:48 AM
    • 3647 departing Old Saybrook at 4:27 PM
  • Eastbound (To Old Saybrook): 
    • 3630 departing New Haven at 3:25 PM

The full CTrail Shore Line East schedule can be viewed here.

Connecting Services:

• Metro-North New Haven Line connections will operate on a weekend/holiday schedule Monday, February 17 for Presidents' Day. Please visit mta.info/mnr for more information on connections.
• CTrail Hartford Line connections will operate modified schedules over the Presidents' Day weekend. Click here for more information on CTrail Hartford Line and Amtrak connections or visit HartfordLine.com.

View the official CTDOT press release here.

Earlier today Thursday, February 6th, an Amtrak train struck a pedestrian in the Madison area causing significant service interruptions this morning. We have since resumed normal service, though minor residual delays may be expected. Passengers are advised to monitor train updates on the “Alerts” section of the CTrail Shore Line East website.

The Connecticut Department of Transportation (CTDOT) has completed two public surveys to gain public input for the procurement of the next generation of rail cars for the state’s passenger rail system. Together the surveys generated nearly 1,300 responses and provided CTDOT with a clear vision of amenities to prioritize as the procurement process moves forward.

The surveys sought public feedback on key customer amenities for the coach interiors and helped launched a public lottery to select ten participants for a Customer Advisory Panel (CAP), representing a cross-section of all rail lines serving the state as well as four advocates representing disability rights organizations, bicyclists, pedestrians and the Connecticut Rail Commuter Council.

Results from both surveys reflect input from a customer base with diverse needs and preferences, yet many shared priorities. Read more of the survey’s findings in the CTDOT’s official press release, here.

Attention CTrail Shore Line East Customers:

In observance of Martin Luther King, Jr. Day, CTrail Shore Line East trains will operate on the following schedules:

• Saturday, January 18: trains will operate on a regular weekend/holiday schedule.
• Sunday, January 19: trains will operate on a regular weekend/holiday schedule.
• Monday, January 20: trains will operate on a special weekend/holiday schedule, with extra trains available:
  • Westbound (To New Haven):
    
    • 3609 departing New London at 5:24 AM
    • 3615 departing Old Saybrook at 7:48 AM
    • 3647 departing Old Saybrook at 4:27 PM
  • Eastbound (To Old Saybrook): 
    • 3630 departing New Haven at 3:25 PM

The full CTrail Shore Line East schedule can be viewed here.

Connecting Services:

• Metro-North New Haven Line connections will operate on a weekend/holiday schedule for Martin Luther King, Jr. Day, with special trains available. Please visit mta.info/mnr for more information on connections.
• CTrail Hartford Line connections will operate modified schedules over the Martin Luther King, Jr. weekend. Click here for more information on CTrail Hartford Line and Amtrak connections or visit HartfordLine.com.

View the official CTDOT press release here.

Season's Greetings CTrail Shore Line East Customers:

CTrail Shore Line East Trains will operate on the following schedules for the Christmas and New Year holidays:

• Christmas Eve, Tuesday, December 24: trains will operate on a modified weekday schedule:
• Trains 1685, 1634, 1642, and 1670 will operate on December 24 only.
• Trains 1640 and 1668 will NOT operate on December 24.
• Christmas Day, Wednesday, December 25: trains will operate on a weekend/holiday schedule
• New Year’s Eve, Tuesday, December 31: trains will operate on a regular weekday schedule
• New Year’s Day, Wednesday, January 1: trains will operate on a weekend/holiday schedule

The full CTrail Shore Line East schedule can be viewed here.

Connecting Services:

• Metro-North New Haven Line connections will operate special schedules for Christmas and New Year’s Holidays. Please visit mta.info/mnr for more information on connections.
• CTrail Hartford Line will be operating modified schedules over the Christmas and New Year’s holidays. Click here for more information on CTrail Hartford Line and Amtrak connections or visit HartfordLine.com.

View the official CTDOT press release here.

Wishing you a happy and safe holiday season!

UPDATE (Dec. 13 2019 - 6:30PM): The elevator on the Track 1 side at Guilford station is now back to working order.

The elevator on the Track 1 side (furthest from the parking lot) at Guilford station is currently out of service. Replacement parts have been ordered.

We apologize for this inconvenience and appreciate your patience.

Attention CTrail Shore Line East Customers:

Wishing you a happy and safe Thanksgiving holiday!

To accommodate CTrail customers during the Thanksgiving holiday, CTDOT will be providing additional service on CTrail Shore Line East for November 27.

November 27 Service:

• Trains 1685, 1634, 1642, and 1670 will operate on November 27 only.
• Trains 1640 and 1668 will NOT operate on November 27.

CTrail Shore Line East will operate on a weekend/holiday schedule for Thanksgiving Day, Thursday, November 28, 2019 and Friday, November 29, 2019.

The full CTrail Shore Line East schedule can be viewed here.

Metro-North New Haven Line connections will operate on a special schedule for the Thanksgiving holiday, Thursday, November 28 through Sunday, December 1, 2019. 

• Refer to the special New Haven Line Thanksgiving schedule for Nov 28 (Thanksgiving Day), Nov. 30, and Dec. 1.
• Refer to the special New Haven Line Friday schedule for Friday, Nov 29.

CTrail Hartford Line will be operating special trains over the Thanksgiving holiday. Click here for more information on CTrail Hartford Line and Amtrak connections.

Attention CTrail Shore Line East Customers:

CTrail Shore Line East will operate on a regular weekend/holiday schedule for Saturday, November 9 and Sunday, November 10, 2019.

CTrail Shore Line East will operate on a regular weekday schedule for Veterans Day, November 11, 2019.

The full CTrail Shore Line East schedule can be viewed here.

Attention CTrail Shore Line East Customers:

CTrail Shore Line East will operate on a regular weekend/holiday schedule for Saturday, October 12 and Sunday, October 13, 2019.

CTrail Shore Line East will operate on a regular weekday schedule for Columbus Day, October 14, 2019.

The full CTrail Shore Line East schedule can be viewed here.

Attention CTrail Shore Line East Customers:

The error we identified on October 1 with Google Maps displaying incorrect CTrail Shore Line East data has been resolved.

The Current CTrail Shore Line East schedule is available here with accurate time information.

Thank you for your patience,

Connecticut Department of Transportation

Attention CTrail Shore Line East Customers:

When users search for CTrail Shore Line East trains using Google Maps’ transit feature, a server error is causing incorrect train information to display. Our IT team is currently working on the issue with Google. We will update customers once the CTrail Shore Line East trains are displaying properly in Google Maps.

The Current CTrail Shore Line East schedule is available here with accurate time information.

Thank you for your patience,

Connecticut Department of Transportation

Attention CTrail Shore Line East Customers:

This morning CTrail Shore Line East train service was disrupted due to a malfunctioning track switch in Guilford. This resulted in delays of CTrail Shore Line East trains 1600 and 1621 and the cancellation of CTrail Shore Line East train 1627. Amtrak immediately dispatched emergency crews to make repairs when the issue was discovered. However, the switch malfunction required a temporary hold on train traffic, resulting in the cancellation of one train and additional delays.

The issue has since been corrected, and CTrail Shore Line East trains are currently running on or close to schedule.

Thank you for your patience and cooperation during this incident.

Attention CTrail Shore Line East Customers:

A new CTrail Shore Line East schedule will take effect Monday, September 30, 2019. Details are as follows:

• The CTrail Shore Line East weekend schedule will be in effect for Saturdays, Sundays, and the following holidays:
  • November 28 and 29, 2019
  • December 25, 2019
  • January 1 and 20, 2020
  • February 17, 2020
• The following trains will operate on November 27 and December 24 ONLY:
  • SLE 1634, 1642, 1670, 1685
• The following trains will NOT operate on November 27 and December 24:
  • SLE 1640, 1668
• The following trains will operate on November 29, January 20, and February 17 ONLY:
  • SLE 3609, 3615, 3630, 3647
• SLE trains 1699 and 3699 do NOT have Metro-North connections. Customers should take an earlier train to confirm travel beyond New Haven.
• Double-check the schedule for any other possible minor train time changes.
• Refer to New Haven Line schedules for New Haven Line schedule changes.
• Select Amtrak trains allow cross-honoring of CTrail Shore Line East Multi-Ride tickets.
• Students at participating U-Pass CT schools can use the U-Pass aboard ALL CTrail Shore Line East trains. U-Pass is NOT accepted aboard any Amtrak train, including those trains listed on the schedule that accept CTrail Shore Line East Multi-Ride tickets. More details at CTrides.com/u-pass.
• Amtrak train times are subject to change. Please refer to the Amtrak Northeast Corridor timetable for Amtrak train times during holiday periods.
• Sign up for text and email alerts at www.ShoreLineEast.com/service-alerts.
• New CTrail Shore Line East schedule available here.

Attention CTrail Shore Line East Customers:

CTrail Shore Line East will operate on a weekend/holiday schedule for Labor Day, Monday, September 2, 2019.

The full CTrail Shore Line East schedule can be viewed here.

Metro-North New Haven Line connections will operate on a Sunday schedule. Please refer to the New Haven Line schedule for special train times.

CTrail Hartford Line connections will also operate on a Sunday schedule. Please refer to the Sunday schedule for all CTrail Hartford Line and Amtrak trains.

Attention CTrail Shore Line East Customers:

Select CTrail Shore Line East trains will be changing boarding locations at Branford Station Only for today, August 2nd, Saturday, August 3rd and Sunday, August 4th. All other station boarding assignments remain unchanged.

For today, August 2nd:

• Eastbound Trains 1626, 1632, 1636, 1638, 1640, 1644, 1656, 1668, 1674, 1682 will be boarding on Track 2.
• Westbound Trains 1667, 1671, 1675, 1687, 1691, 1693, 1695, 1697 will be boarding on Track 1.

On Saturday, August 3rd AND Sunday, August 4th:

• Westbound Trains 3613, 3621, and 3629 will be boarding on Track 2.
• Westbound Trains 3637, 3645, 3653, 3655, 3661, and 3673 will be boarding on Track 1.
• Eastbound Trains 3600, 3604, 3610, 3618 will be boarding on Track 1.
• Eastbound Trains 3626, 3034, 3638, 3042, 3652, and 3658 will be boarding on Track 2.

Reminder: a new schedule goes into effect on Monday, August 5th. More details here.

Attention Shore Line East Riders:

The August 2019 Issue of the CTrail Shore Line East Newsletter is available here.

Past issues are available in our archive:

• December 2018
• November 2018

Have a story you'd like us to cover in a future issue? We'd like to hear from you. Just email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line "Newsletter."

Thanks for being a Shore Line East customer!

Attention CTrail Shore Line East Customers:

A new CTrail Shore Line East schedule will take effect Monday, August 5, 2019. Details are as follows:

• Amtrak will be concluding their major track work program between New Haven and Branford, allowing CTrail Shore Line East to return to normal service.
• Trains 1646, 1649, and 1681 will be returning to normal train service instead of bus substitutions.
• Train 1606 has been returned to regular service. Amtrak 190 will no longer be making stops at Branford, Guilford, and Westbrook. Only SLE Multi-Ride Tickets are accepted on Amtrak 190 for travel to Old Saybrook and New London.
• SLE trains 1699 and 3699 do NOT have Metro-North connections.
• Double-check the schedule for any other possible minor train time changes.
• Refer to New Haven Line schedules for New Haven Line schedule changes.
• Select Amtrak trains allow cross-honoring of CTrail Shore Line East Multi-Ride tickets.
• Students at participating U-Pass CT schools can use the U-Pass aboard ALL CTrail Shore Line East trains. U-Pass is NOT accepted aboard any Amtrak train, including those trains listed on the schedule that accept CTrail Shore Line East Multi-Ride tickets. More details at CTrides.com/u-pass.
• Sign up for text and email alerts at www.ShoreLineEast.com/service-alerts.
• New CTrail Shore Line East schedule available here.

Highlights

• CTrail Shore Line East will run the published schedule with the exception of the through trains to Stamford which will not operate west of New Haven the week of July 1-5. SLE trains 1633, 1637, 1610, 1640, and 1644 will operate between New Haven Union Station and Old Saybrook/New London only
  
• CTrail Shore Line East special train 1642 and New Haven Line special trains 3536, 3538, 3540, 3542, and 3568 will NOT run on July 3
• CTrail Shore Line East train 1640 WILL run on July 3
• New Canaan Branch trains will be bused beginning the evening of June 28 through July 7

Other Schedule Impacts

Monday July 1 through Wednesday July 3:

• Reduced weekday service on the New Haven Line (Metro-North)
• Amtrak will operate a reduced weekday service
• New Canaan Branch will be bused
• New Haven Line trains 1568 and 1572 WILL run on July 3
• New Haven Line getaway trains will NOT run on July 3

Thursday July 4:

• New Haven Line (Metro-North) will operate a normal Sunday schedule except for the New Canaan Branch
• Amtrak will operate on a Saturday schedule
• New Canaan Branch will be bused

Friday July 5:

• Reduced weekday service on the New Haven Line (Metro-North)
• New Canaan Branch will be bused
• Amtrak will operate a Saturday schedule

Saturday July 6 and Sunday July 7:

• Normal Saturday/Sunday schedule on the New Haven Line except for New Canaan Branch
• New Canaan Branch will be bused
• Amtrak operates normal weekend service

Monday July 8:

• New Haven Line begins their summer schedule, CTrail Shore Line East will continue to run the published schedule effective April 14, 2019

For more information and details visit www.mta.info/mnr.