NEWS AND NOTICES

Due to the possibility of high storm winds, loss of power, and downed trees on Tuesday, August 4, the Connecticut Department of Transportation is requesting that train travel be restricted to essential travel only. Depending on conditions, train service may be delayed or suspended in the afternoon.

Customers are advised to exercise caution at stations, when boarding/exiting trains, and allow for extra travel time.

Connecting train passengers should check with their service providers prior to travel.

Reminder to CTrail Shore Line East Customers:

Amtrak Cross-Honoring of Shore Line East Multi-Ride tickets is suspended until further notice.

In addition to the service changes above, riders are reminded of the COVID-19 travel advisories below:

• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains. Cash transactions are suspended on board trains and at ticket offices.
• Customers should wear a mask or face covering on all trains, stations, and platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Customers who feel sick should not use public transportation.

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

CTrail Shore Line East will operate on a weekend/holiday schedule for Friday, July 3 through Sunday, July 5 in observance of Independence Day.

Effective July 1, Amtrak is not cross-honoring SLE Multi-Ride Tickets on their trains until further notice.

In addition to the service changes above, customers are reminded of the COVID-19 travel advisories below:

• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains.
• Customers should wear a mask or face covering on all trains, in stations, and on platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Customers who feel sick should not use public transportation.

Click here for schedule information.

The Connecticut Department of Transportation (CTDOT) is continuing its safety measures on all of its public transportation services as the state moves to re-open after the COVID-19 outbreak.

The safety of our customers and operating personnel is of the highest importance. CTDOT’s safety measures are based on the recommendations from the Centers for Disease Control and Prevention (CDC) and other state and federal health agencies and experts. These actions, which began in March, are being conducted for all CTrail Hartford Line, CTrail Shore Line East, and New Haven Line (Metro-North) commuter rail services, as well as for all CTtransit and local transit district bus services throughout the state.

Safety measures include:

• Nightly sanitizing of all trains and buses including an interior wipe down of high contact surfaces using enhanced cleaning and disinfection protocols recommended by the CDC.
• Increased cleaning of stations using CDC-recommended cleaning products and methods.
• Touchpoints such as door handles, escalator handrails, and elevator buttons are being wiped down multiple times each day at our busiest train stations, Stamford, Bridgeport, and New Haven.

In addition to the service changes above, riders are reminded of the COVID-19 travel advisories below:

• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains
• Customers should wear a mask or face covering on all trains, stations, and platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Customers who feel sick should not use public transportation.

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

The following schedule adjustments will take effect on Monday, June 1:

• Train 3627 will operate Monday-Friday only, departing New London at 10:12 AM.
• Train 3657 will operate Monday-Friday only, departing Old Saybrook at 5:30 PM.
• Train 3636 will operate Monday-Friday only, departing New Haven Union Station at 5:25 PM.
• Trains 3629, 3655, and 3638 will ONLY operate on weekends.

CTrail Shore Line East customers should refer to the following websites for connection information:

• Click here for Amtrak Northeast Corridor schedule information.
• Click here for New Haven Line (Metro-North) schedule information.
• Click here for CTrail Hartford Line schedule information.

Please refer to the schedule here for all travel beginning Monday, June 1.

COVID-19 Information:

• Cash sales are suspended on board all trains. Please use a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) train tickets before boarding.
• CTDOT strongly encourages customers to wear a mask or face covering and practice social distancing while waiting at rail stations and riding trains. The Centers for Disease Control (CDC) recommends a distance of at least six feet from others. CUSTOMERS WHO FEEL SICK SHOULD NOT USE PUBLIC TRANSPORTATION.

For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus.

Effective Monday, 5/11, face masks or face coverings are now required on all Amtrak trains. If you do not have a mask available the crew will provide one for you to wear onboard the train.

CTrail Hartford Line and CTrail Shore Line East trains are still adhering to the State of Connecticut’s policy which highly encourages customers to wear face masks or coverings. Click here for more information on the face mask policy specific to CTrail Hartford Line and CTrail Shore Line East trains.

For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus.

Protect your family and ours by stopping the spread. Passengers should wear a mask or cloth face covering on all CTrail Shore Line East trains and at CTrail stations. And remember, public transportation is for essential travel only. Do your part to protect our #heroesmovingheroes and we’ll do ours to keep CT moving safely during this coronavirus emergency.

The Governor issued EXECUTIVE ORDER NO. 7BB, effective Monday, April 20, 2020, at 8:00 pm, requesting the use of face masks or face covering when it is not possible to maintain a safe distance of six feet or more from others while in public. All passengers are requested to wear a face mask or face covering at all times whenever a six-foot distance from other people cannot be safely maintained on CTrail Shore Line East trains, any other public transportation service in Connecticut, and within any semi-enclosed transit stop, waiting area, or CTrail station.

This Order is in addition to the requirement that public transportation is to be used for essential travel only such as getting to and from work or for procuring essential needs. Customers who feel sick should not use public transportation.

Nothing in this order shall require the use of a mask or cloth face covering by anyone for whom doing so would be contrary to his or her health or safety because of a medical condition, a child in a child care setting, anyone under the age of 2 years, or an older child if the parent, guardian or person responsible for the child is unable to place the mask safely on the child’s face. If a person declines to wear a mask or face covering because of a medical condition as described above, such person shall not be required to produce medical documentation verifying the stated condition.

Read more on Governor Lamont’s new face covering requirements here: https://portal.ct.gov/-/media/Office-of-the-Governor/Executive-Orders/Lamont-Executive-Orders/Executive-Order-No-7BB.pdf

EFFECTIVE 4/20/2020: ALL CTrail Shore Line East trains will operate on a reduced schedule until further notice.

• Please refer to the reduced schedule here for all travel beginning Monday, April 20.
• All cash sales are suspended for all trains. Please use a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) train tickets prior to boarding.
• New Haven Line (Metro-North) and Amtrak are also operating reduced schedules during this time. All CTrail Shore Line East customers should refer to Amtrak Northeast Corridor and New Haven Line (Metro-North) schedules for connection information.
  • Click here for Amtrak Northeast Corridor schedule information
  • Click here for New Haven Line (Metro-North) schedule information

CTDOT strongly encourages the public to reserve rail and public transit for ESSENTIAL TRAVEL ONLY such as getting to and from work or for procuring essential needs. Customers should wear a mask or face covering and practice social distancing while waiting at rail stations and while riding the train. (Centers for Disease Control (CDC) recommends a distance of at least six feet from others, when possible). CUSTOMERS WHO FEEL SICK SHOULD NOT USE PUBLIC TRANSPORTATION.

View the official CTDOT press release here. For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus.

As part of the state’s effort to mitigate the spread of COVID-19, effective Monday, March 16th, all weekday (Monday - Friday) CTrail Shore Line East trains will operate on a weekend schedule, with extra trains available.

• Extra Weekday trains:
  • Westbound (To New Haven):
    • 3609 departing New London at 5:24 AM
    • 3615 departing Old Saybrook at 7:48 AM
    • 3647 departing Old Saybrook at 4:27 PM
  • Eastbound (To Old Saybrook):
    • 3630 departing New Haven at 3:25 PM
• Weekend trains will continue to operate as scheduled on their respective days - there are no extra trains available on Weekends (Saturday and Sunday). Please reference this schedule for all travel Monday - Friday until further notice
• Avoid the ticket windows and save time by using our new CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) train tickets. Click here for more information.
• Amtrak is not cross-honoring SLE Multi-Ride Tickets on their trains during this time
• Effective 3/19: All cash sales are suspended for all trains. Please use the CTrail eTix app or a ticket vending machine (where available) to purchase tickets.
• CTrail Shore Line East through trains to/from Stamford are not running during this time; customers must transfer to Amtrak or New Haven Line services at New Haven Union Station
• New Haven Line (Metro-North) operating a reduced daily schedule beginning Monday, April 13. Please double check all connections at MTA.info/mnr.
• All CTrail Shore Line East customers should refer to Amtrak Northeast Corridor and New Haven Line (Metro-North) schedules for connection information
  • Click here for Amtrak Northeast Corridor schedule information
  • Click here for New Haven Line schedule information

View the official CTDOT News Release here.

Vea el comunicado de prensa oficial de CTDOT en español aquí.

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

At CTrail, the safety of our customers and employees is of the highest importance. We are taking actions based on recommendations from the Centers for Disease Control and Prevention (CDC) and other public health experts. These actions, which began the week of March 1, 2020, are being conducted for all CTrail Hartford Line, CTrail Shore Line East, and New Haven Line (Metro-North) commuter rail services. These measures include:

• Nightly sanitizing of all trains including an interior wipe down of high contact surfaces using cleaning and disinfection protocols from the CDC
• Station operators have increased cleaning of stations using CDC-recommended cleaning products and methods
• At our busiest stations, Stamford, Bridgeport and New Haven, touchpoints such as door handles, escalator handrails, and elevator buttons are being wiped down multiple times each day

The State of Connecticut is taking various actions to respond to the spread of coronavirus disease (COVID-19). CTrail is also staying in constant communication with state and federal emergency management agencies to adjust our protocols, if necessary.

We will continue to respond to the latest on COVID-19 with the safety of our customers and employees as our highest priority.

View the official CTDOT Press Release here. (Comunicado de prensa disponible en español aquí.)

Information on the statewide response is available at CT.Gov/Coronavirus.

Attention CTrail Shore Line East Customers:

The following Amtrak trains will have schedule adjustments beginning Monday, March 16. Please note, only passengers with a valid CTrail Shore Line East Multi-Ride ticket (Monthly, 10-trip, 10-trip UniRail, Monthly UniRail) are able to ride these Amtrak trains at the CTrail Shore Line East fare. One-way ticket holders will be charged the higher one-way Amtrak fare. Additionally, the U-Pass is not accepted on these or any other Amtrak trains operating between the RI/CT border and the CT/NY border.

Westbound:

• Amtrak #2151 will now make the following stops:
• New London: 6:16 AM
• New Haven: 6:59 AM
• Amtrak #95 will now make the following stops:
• New London: 7:43 AM
• Old Saybrook: 8:02 AM
• New Haven: 8:36 AM
• Amtrak #93 will now make the following stops:
• New London: 11:02 AM
• Old Saybrook: 11:22 AM
• New Haven: 11:58 AM

Eastbound:

• Amtrak #190 will now make the following stops:
• New Haven: 8:41 AM
• Old Saybrook: 9:11 AM
• New London: 9:31 AM
• Amtrak #174 will now make the following stops:
• New Haven: 3:45 PM
• Old Saybrook: 4:15 PM
• New London: 4:35 PM
• Amtrak #176 will now make the following stops:
• New Haven: 5:35 PM
• Old Saybrook: 6:07 PM
• New London: 6:27 PM
• Amtrak #178 will now make the following stops:
• New Haven: 9:43 PM
• Old Saybrook: 10:13 PM
• New London: 10:33 PM

View the official CTDOT Press Release here.

Attention CTrail Shore Line East Passengers:

This year we are celebrating 100 years of New Haven Union Station!

Join in the celebration by sending your New Haven Union Station photos, memories, and stories from the past century to info@CTrides.com. Photos and memories will be showcased in New Haven Union Station, on social media, and at the official celebration event in April.

Please be sure to include your name and the date(s) of the photos or memories that you share.

Attention CTrail Shore Line East Passengers:

The Connecticut Department of Transportation (CTDOT) announced today the launch of CTrail eTix, a smartphone-based mobile ticketing application, for CTrail Shore Line East and CTrail Hartford Line customers.

With CTrail eTix, passengers can now purchase CTrail Shore Line East and CTrail Hartford Line tickets, with optional connecting service on New Haven Line (Metro-North) trains, using a single device in one transaction with a credit or debit card!

Once purchased, CTrail mobile tickets are then stored electronically in a secure CTrail eTix account. When ready to use a mobile ticket, the passenger simply opens the application and presses a button to activate the ticket. After the ticket is activated, passengers then show it to the train conductor from their smartphone.

The CTrail eTix app also allows CTrail passengers utilizing the Berlin and Wallingford stations to purchase station parking.

CTrail eTix is available for free download from Apple’s App Store and Google’s Play Store:

• Apple App Store: Download Here
• Google Play Store: Download Here

Passengers may find answers to the most frequently asked questions about CTrail eTix here.

Attention CTrail Shore Line East Customers:

In observance of Presidents' Day, CTrail Shore Line East trains will operate on the following schedules:

• Saturday, February 15: trains will operate on a regular weekend/holiday schedule.
• Sunday, February 16: trains will operate on a regular weekend/holiday schedule.
• Monday, February 17: trains will operate on a special weekend/holiday schedule, with extra trains available:
  • Westbound (To New Haven):
    
    • 3609 departing New London at 5:24 AM
    • 3615 departing Old Saybrook at 7:48 AM
    • 3647 departing Old Saybrook at 4:27 PM
  • Eastbound (To Old Saybrook): 
    • 3630 departing New Haven at 3:25 PM

The full CTrail Shore Line East schedule can be viewed here.

Connecting Services:

• Metro-North New Haven Line connections will operate on a weekend/holiday schedule Monday, February 17 for Presidents' Day. Please visit mta.info/mnr for more information on connections.
• CTrail Hartford Line connections will operate modified schedules over the Presidents' Day weekend. Click here for more information on CTrail Hartford Line and Amtrak connections or visit HartfordLine.com.

View the official CTDOT press release here.

Earlier today Thursday, February 6th, an Amtrak train struck a pedestrian in the Madison area causing significant service interruptions this morning. We have since resumed normal service, though minor residual delays may be expected. Passengers are advised to monitor train updates on the “Alerts” section of the CTrail Shore Line East website.

The Connecticut Department of Transportation (CTDOT) has completed two public surveys to gain public input for the procurement of the next generation of rail cars for the state’s passenger rail system. Together the surveys generated nearly 1,300 responses and provided CTDOT with a clear vision of amenities to prioritize as the procurement process moves forward.

The surveys sought public feedback on key customer amenities for the coach interiors and helped launched a public lottery to select ten participants for a Customer Advisory Panel (CAP), representing a cross-section of all rail lines serving the state as well as four advocates representing disability rights organizations, bicyclists, pedestrians and the Connecticut Rail Commuter Council.

Results from both surveys reflect input from a customer base with diverse needs and preferences, yet many shared priorities. Read more of the survey’s findings in the CTDOT’s official press release, here.

Attention CTrail Shore Line East Customers:

In observance of Martin Luther King, Jr. Day, CTrail Shore Line East trains will operate on the following schedules:

• Saturday, January 18: trains will operate on a regular weekend/holiday schedule.
• Sunday, January 19: trains will operate on a regular weekend/holiday schedule.
• Monday, January 20: trains will operate on a special weekend/holiday schedule, with extra trains available:
  • Westbound (To New Haven):
    
    • 3609 departing New London at 5:24 AM
    • 3615 departing Old Saybrook at 7:48 AM
    • 3647 departing Old Saybrook at 4:27 PM
  • Eastbound (To Old Saybrook): 
    • 3630 departing New Haven at 3:25 PM

The full CTrail Shore Line East schedule can be viewed here.

Connecting Services:

• Metro-North New Haven Line connections will operate on a weekend/holiday schedule for Martin Luther King, Jr. Day, with special trains available. Please visit mta.info/mnr for more information on connections.
• CTrail Hartford Line connections will operate modified schedules over the Martin Luther King, Jr. weekend. Click here for more information on CTrail Hartford Line and Amtrak connections or visit HartfordLine.com.

View the official CTDOT press release here.

Season's Greetings CTrail Shore Line East Customers:

CTrail Shore Line East Trains will operate on the following schedules for the Christmas and New Year holidays:

• Christmas Eve, Tuesday, December 24: trains will operate on a modified weekday schedule:
• Trains 1685, 1634, 1642, and 1670 will operate on December 24 only.
• Trains 1640 and 1668 will NOT operate on December 24.
• Christmas Day, Wednesday, December 25: trains will operate on a weekend/holiday schedule
• New Year’s Eve, Tuesday, December 31: trains will operate on a regular weekday schedule
• New Year’s Day, Wednesday, January 1: trains will operate on a weekend/holiday schedule

The full CTrail Shore Line East schedule can be viewed here.

Connecting Services:

• Metro-North New Haven Line connections will operate special schedules for Christmas and New Year’s Holidays. Please visit mta.info/mnr for more information on connections.
• CTrail Hartford Line will be operating modified schedules over the Christmas and New Year’s holidays. Click here for more information on CTrail Hartford Line and Amtrak connections or visit HartfordLine.com.

View the official CTDOT press release here.

Wishing you a happy and safe holiday season!

UPDATE (Dec. 13 2019 - 6:30PM): The elevator on the Track 1 side at Guilford station is now back to working order.

The elevator on the Track 1 side (furthest from the parking lot) at Guilford station is currently out of service. Replacement parts have been ordered.

We apologize for this inconvenience and appreciate your patience.

Attention CTrail Shore Line East Customers:

Wishing you a happy and safe Thanksgiving holiday!

To accommodate CTrail customers during the Thanksgiving holiday, CTDOT will be providing additional service on CTrail Shore Line East for November 27.

November 27 Service:

• Trains 1685, 1634, 1642, and 1670 will operate on November 27 only.
• Trains 1640 and 1668 will NOT operate on November 27.

CTrail Shore Line East will operate on a weekend/holiday schedule for Thanksgiving Day, Thursday, November 28, 2019 and Friday, November 29, 2019.

The full CTrail Shore Line East schedule can be viewed here.

Metro-North New Haven Line connections will operate on a special schedule for the Thanksgiving holiday, Thursday, November 28 through Sunday, December 1, 2019. 

• Refer to the special New Haven Line Thanksgiving schedule for Nov 28 (Thanksgiving Day), Nov. 30, and Dec. 1.
• Refer to the special New Haven Line Friday schedule for Friday, Nov 29.

CTrail Hartford Line will be operating special trains over the Thanksgiving holiday. Click here for more information on CTrail Hartford Line and Amtrak connections.