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NEWS AND NOTICES

Updates on What's Going on at CTrail Shore Line East



Construction Schedule Alternate Travel Options


English

Due to construction, alternative options for travel include bus routes and Amtrak trains.

Buses:

  • CTtransit Route 201: Serves New Haven, Branford, Guilford, and Madison. The Route 201 weekday schedule can be found here.
  • River Valley Transit Route 641: Serves Old Saybrook, Westbrook, Clinton, and Madison. The Route 641 schedule can be found here.
  • River Valley Transit Route 643: Serves Old Saybrook, East Lyme, Old Lyme, and New London. The Route 643 schedule can be found here.

Buses will accept most SLE tickets, except for the SLE Ten-Trip Ticket.

 

Amtrak

  • Accepts the following tickets:
    • SLE Monthly Ticket
    • SLE Monthly Plus Bus Ticket
    • Metro-North Railroad (MNR)/SLE Monthly UniRail Ticket
    • MNR/SLE Weekly UniRail Ticket
    • SLE Ten-Trip Ticket
  • Seats must be booked in advance using Amtrak’s RideReserve Program
  • Tickets can be purchased through the Amtrak app, the Amtrak website, or a ticket agent at New Haven Union, Old Saybrook, or New London Stations

 

Español

Debido a la construcción, las opciones alternativas para viajar incluyen rutas de autobús y trenes Amtrak.

Autobuses:

  • Ruta 201 de CTtransit: sirve a New Haven, Branford, Guilford y Madison. El horario de lunes a viernes de la Ruta 201 se puede encontrar aquí.
  • Ruta 641 de River Valley Transit: sirve a Old Saybrook, Westbrook, Clinton y Madison. El horario de la Ruta 641 se puede encontrar aquí.
  • Ruta 643 de River Valley Transit: sirve a Old Saybrook, East Lyme, Old Lyme y New London. El horario de la Ruta 643 se puede encontrar aquí.

Los autobuses aceptarán la mayoría de los boletos SLE, excepto el boleto SLE de diez viajes.

 

Amtrak

  • Acepta los siguientes boletos:
    • Boleto Mensual LES
    • Boleto de autobús SLE Mensual Plus
    • Boleto UniRail mensual de Metro-North Railroad (MNR)/SLE
    • Boleto UniRail semanal MNR/SLE
    • Boleto de diez viajes SLE
  • Los asientos deben reservarse con anticipación utilizando el programa RideReserve de Amtrak.
  • Los boletos se pueden comprar a través de la aplicación de Amtrak, el sitio web de Amtrak o un agente de boletos en las estaciones New Haven Union, Old Saybrook o New London.

 

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Important: New Schedule Beginning September 5


Starting Tuesday, September 5, a new Shore Line East schedule will take effect, impacting weekday and weekend service. These changes are necessary to accommodate Amtrak’s construction work in the area, which is expected to last through December 2023.

During this time, however, Amtrak will expand the number of trains that will honor Shore Line East tickets. This program allows Shore Line East Multi-Ride ticket holders to ride the following trains: 

Amtrak 86, 93, 94, 95, 137, 172, 173, 176, 177, 178

Shore Line East Multi-Ride tickets include: 

  • Monthly Tickets
  • Ten-Trip Tickets
  • Monthly Plus Bus Tickets
  • Metro-North and Shore Line East Monthly and Weekly UniRail Tickets

When traveling on Amtrak, please also be aware of the following: 

  • Seats must be booked in advance using Amtrak’s RideReserve Program
  • Tickets can be purchased through the Amtrak app, the Amtrak website, or a ticket agent at New Haven Union, Old Saybrook, or New London Stations

In addition to the Amtrak cross-honoring system, alternative bus commuting options are available. The following bus routes will accept all SLE tickets except the SLE Ten-Trip Ticket:

  • CTtransit Route 201:
    • This bus stops in New Haven, Branford, Guilford, and Madison. The Route 201 weekday schedule can be found here.
  • River Valley Transit Route 641:
    • This bus stops in Old Saybrook, Westbrook, Clinton, and Madison. The Route 641 schedule can be found here.
  • River Valley Transit Route 643:
    • This bus stops in Old Saybrook, East Lyme, Old Lyme, and New London. The Route 643 schedule can be found here.

The full Connecticut Department of Transportation press release can be found here.

Please refer to ShoreLineEast.com for further info and detailed schedule information.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Labor Day Holiday Schedule


On Monday, September 4th, in observance of Labor Day, CTrail Shore Line East will operate on a weekend/holiday schedule.

Don’t forget to review your preferences on our alerts page to ensure you are receiving the most up-to-date information for your travels.

We hope you have a happy and safe Labor Day!



Old Saybrook Parking Lot Closure: Sept. 11-15


We are writing to inform you that the Old Saybrook Train Station (fenced-in lot east of North Main St) will be closed from Monday, September 11, to Friday, September 15, for construction and renovations.

Alternative parking is available at the extension lot west of North Main St., adjacent to the bus shelters. Directional signs will be posted to help you easily find your parking options.

We apologize for any inconvenience this may cause and appreciate your understanding.

 

 



The CX Action Plan is Here!


The Connecticut Department of Transportation (CTDOT) has recently announced the publication of the Department‘s first-ever Customer Experience (CX) Action Plan for transit customers across the state. The plan was developed by engaging with public transportation service providers, stakeholders, community partners, and transit customers to collect feedback and identify actions that can be taken to make transit a more pleasant, reliable, and efficient experience for everyone. It is now available for review via this link.

 

 



August 5-6: New Track Assignments for Westbrook and Clinton


Please note that all trains will again stop on Track 1 in Westbrook and Clinton on Saturday, August 5th, and Sunday, August 6th.

These changes result from Amtrak’s ongoing work in the area, and we appreciate your patience during this time. We hope you have a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



July 22-23: New Track Assignments for Westbrook and Clinton


Please note that all trains will again stop on Track 1 in Westbrook and Clinton on Saturday, July 22nd, and Sunday, July 23rd

These changes result from Amtrak’s ongoing work in the area, and we appreciate your patience during this time.

We hope you have a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



July 15-16: New Track Assignments for Westbrook and Clinton


All trains will stop on Track 1 in Westbrook and Clinton on Saturday, July 15th, and Sunday, July 16th

Thank you for your patience and understanding during our ongoing construction, and have a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Take the Train to Sailfest in New London


Are you planning to attend Sailfest in New London this year? If so, CTrail Shore Line East can deliver you to the heart of downtown New London, right in the midst of the Sailfest excitement on Saturday, July 8th, and Sunday, July 9th.

New London Union Station is just a short walk to the festivities making Shore Line East the most convenient and hassle-free travel option!

And, if you plan on attending the fireworks on Saturday, July 8th, the train schedule works perfectly to get you there and back.

Arriving in New London on Saturday and Sunday:

  • Train 3034 departs New Haven Union Station at 4:50 p.m. and arrives in New London at 6:00 p.m.
  • Train 3638 departs New Haven Union Station at 5:42 p.m. and arrives in New London at 6:49 p.m

Departing from New London on Saturday and Sunday:

  • Train 3699 departs New London at 10:50 p.m. and arrives in New Haven at 11:51 p.m. Train 3699 will be an 8-car set on Saturday only to handle the higher capacity expected after the fireworks

To ensure you receive the most up-to-date information for your travels, be sure to review your preferences on our alerts page.



Updated Info For Madison, Westbrook, and Clinton – Beginning July 3


Beginning Monday, July 3, regular train operations will resume for 16271652, and 3613 instead of the previously scheduled bus substitutions.

Additionally, there will be updated track assignments.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.

Thank you for your patience, and have a safe journey.



Independence Day Holiday Schedule


In honor of Independence Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Tuesday, July 4, 2023.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Regular Train Schedule For Juneteenth


All trains will operate on a regular schedule on Monday, June 19, 2023, in observance of Juneteenth.

We hope that you have a safe and enjoyable holiday.

 

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Phone and Alert System Restored


Our phone and alert system are now back up and running. We apologize for any inconvenience this may have caused and appreciate your patience during this time. Thank you for your continued support.



Update on Our Phone and Alert System


Our phone system is back up and running, but our alert system is still down. Our team is working with our vendor Amazon Web Services to get the issue resolved.

We apologize for any inconvenience this may have caused and appreciate your patience.

If you have any urgent matters, please contact us at 1-877-287-4337, or via email at info@ctrides.com.

Thank you for your continued support.



Our Phones and Alert System Are Down


Our alert system and phones are currently down due to a server outage. Our team is actively working with our vendor Amazon Web Services to get the issue resolved as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to get everything back up and running smoothly.

If you have any urgent matters, please reach out to us via email at info@ctrail.com



Important Information for Madison, Westbrook, and Clinton Stations


The summer construction and trackwork continue with an ongoing impact on the Madison station.

Please note that trains 1652 and 1627 will not stop in Madison until further notice, and train 3613 will not stop in Madison on Saturdays.

Below are suggested options for getting to and traveling from Madison during this time:

Affected Madison Weekday Trains

  • Train 1627 – Customers traveling from Madison to New Haven Union Station or any intermediate stops must board a bus departing from Madison station at 5:57 a.m. If traveling to Madison from New London, the next available train is train 1637.
  • Train 1652 – Customers traveling to Madison from New Haven must get off at the Guilford station and board a bus at 10:05 p.m. to complete the trip. If traveling from Madison, you can take train 1646 or the train from Clinton Station.
  • Trains 1627 and 1652 will stop on track 1 at Westbrook station and Clinton station.

Affected Madison Weekend Trains

  • Train 3613 – If you travel from Madison on Saturdays, you must board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any intermediate stops.
  • All trains will stop on Track 1 at Westbrook and Clinton stations on June 10, 11, 24, and 25. Trains will use their regular track assignments on June 17 and 18 per our schedule.

We apologize for the inconvenience. We appreciate your understanding in this matter and wish you a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



June 10 -11: Important Information for Madison, Westbrook and Clinton


We wanted to inform you that train 3613 will stop in Madison on Saturday, June 10. The summer construction schedule still applies, but train 3613 will have access to Madison Station instead of the scheduled bus substitution.

In addition, all trains for Westbrook and Clinton will stop on Track 1 on Saturday and Sunday.

We appreciate your understanding during construction and wish you a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Train 3613 to Serve Madison June 3 AND June 10


We wanted to inform you that train 3613 will now stop in Madison on Saturday, June 3, and Saturday, June 10.  The summer construction schedule still applies, but train 3613 will have access to Madison Station on these dates instead of the scheduled bus substitution.

We appreciate your understanding during the construction period and wish you a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Service Schedule for Memorial Day


Please be advised that Shore Line East will operate a weekend/holiday schedule on Memorial DayMonday, May 29.

 

Please refer to ShoreLineEast.com for additional schedule information

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Service Changes Beginning May 20


Please be advised that a new summer schedule will begin on Saturday, May 20 due to an upcoming construction project. Time adjustments will be in place for several trains. However, since most of the work will be impacting Madison, trains 1652 and 1627 will not be making stops at the Madison Station throughout this time, and train 3613 will not be stopping in Madison on Saturdays, beginning Saturday, May 27.

Please note the following information and some suggested options for getting to and traveling from Madison:

Affected Madison Weekday Trains

  • Train 1627 – From Madison to New Haven Union Station, or any intermediate stops, you will need to board a bus departing from the Madison station at 5:57 a.m. If traveling to Madison from New London, the next available train is train 1637.
  • Train 1652 – Customers traveling to Madison from New Haven will need to get off at the Guilford station and then board a bus at 10:05 p.m. to complete the trip. If traveling from Madison, you can take train 1646, or take the train from Clinton station.
  • Additionally, trains 1627 and 1652 will stop on track 1 at Westbrook station and Clinton station.

Affected Madison Weekend train

  • Train 3613 – If you are traveling from Madison on Saturdays starting on 5/27, you will need to board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any intermediate stops. Train 3613 – If you are traveling from Madison on Saturdays starting on 5/27, you will need to board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any intermediate stops. 
  • Additionally, the train will stop on track 1 at Westbrook and Clinton stations.

We apologize for any inconvenience this may cause. We appreciate your understanding in this matter and wish you a safe journey.

Please refer to ShoreLineEast.com for additional schedule information

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.