Code of Conduct
The Connecticut Department of Transportation (CTDOT) owns and operates rail stations and adjacent parking facilities (“Rail Facilities”) throughout the State. To provide a safe, clean, and welcoming environment, visitors to Rail Facilities must follow this Code of Conduct.
The Following Activities And Conduct Are Prohibited At The Rail Facility
- Littering, creating unsanitary conditions, or engaging in acts of vandalism or graffiti. Shirts and footwear are required.
- Engaging in abusive, belligerent, threatening, harassing, or dangerous behavior, or obscene language or action.
- Panhandling or soliciting money donations.
- Sleeping or laying down in any part of the station, except at times of mass transportation failure causing delays.
- Occupying a designated passenger area unless a ticketed passenger or accompanying a ticketed passenger. All persons are subject to providing a valid ticket upon request by authorized security or police personnel.
- Consuming cannabis, smoking, vaping, or using a controlled substance, except pursuant to a valid prescription. Alcohol consumption is prohibited except in designated areas.
- Blocking or impeding safe access to any area, entering, or attempting to enter any area to which public access is limited or restricted.
- Entering the Rail Facility with any animal other than a service animal or an animal permitted for onboard travel. All permitted animals must be on a leash or in a travel carrier.
- Engaging in any commercial activity or interfering with the commercial activities of Rail Facility lessees or tenants.
- Operating any unauthorized vehicle, equipment, machinery, apparatus, or device that may interfere with the use of the Rail Facility.
- Illegally possessing a firearm or dangerous weapon.
- Possessing hazardous chemicals or substances, including fuel or flammable liquids.
- Distributing written materials, goods, products, or food, solicitating signatures related to charitable, religious, or political causes, or engaging in artistic performance or public speaking, unless prior permission has been received.
- Placing baggage or personal items on seats or benches or leaving baggage unattended at any time. Any unattended baggage is subject to search and removal.
Violating the Code of Conduct may result in a verbal warning by law enforcement, the Rail Facility manager or on-site security. Failure to comply with a verbal warning may result in an order by law enforcement to leave the property. Failure to comply with an order to leave may result in a charge for criminal trespass in the first degree, pursuant to Section 53a-107 of the Connecticut General Statutes, and other applicable charges.
General Guidelines:
- Please be courteous to your fellow passengers.
- Do not block or hold seats with your belongings.
- Help to keep our stations and trains clean by properly disposing of trash.
- Headsets are required when using audio devices.
Disabled Access:
All trains and stations are handicapped accessible. Our stations feature level boarding, elevators, visual and audible messaging systems, and monitors displaying arrival times. Train personnel are also available to assist in boarding.
Passengers with disabilities using a mobility device are encouraged to call 1-877-287-4337 at least 24 hours before travel to request boarding assistance.
Restrooms:
Restrooms are available onboard all trains and at New London, Old Saybrook, and New Haven Union Stations.
Service Dogs and Pets:
Trained service dogs assisting passengers are permitted without restriction. All other pets must be leashed or confined in a closed, ventilated container to be permitted onboard the train. Pets must not present a security concern or disturb other passengers.
Smoking and Electronic Cigarettes:
Smoking and the use of electronic nicotine delivery systems (vapes, e-cigarettes, vape pens, e-hookahs) are prohibited on all CTrail trains, in station buildings, and on platforms.
Baggage:
Only items that can be safely carried and stored in overhead racks or under seats by the passenger are permitted on board the trains. Items that may cause safety hazards or inconvenience to other passengers are not permitted. There is no checked baggage on CTrail Shore Line East trains.
Bicycles:
Bicycles are permitted on board CTrail Shore Line East trains but must be stored safely and securely for passenger emergency egress. The cyclist should remain close to the bike and obey the train crew’s instructions. Bicycle groups should call 1-877-287-4337 before travel to ensure space availability.
Note: Amtrak has different requirements for bicycles. Call 1-800-872-7245 for their current policies.
Lost and Found:
All lost and found items are brought to Amtrak’s Baggage and Claims Department in New Haven Union Station. For more information, call 1-877-287-4337 or email info@CTrail.com.
Privacy Policy:
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