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TICKETS AND FARES

Ticket Types to Best Suit Your Travel Needs

Fares

CTrail Shore Line East offers a variety of ticket types and fares to make your commute easier.

1 Select Stations:

2 Select Ticket Type:

Discount Options

Fare Chart

Download Current Fare Chart

How to Purchase

Tickets can be purchased in the following ways: 

  • The Official CTrail eTix app for Android or iOS 
  • Full-service windows via Amtrak ticketing only at New London, Old Saybrook, and New Haven Union Stations.
  • Ticket vending machines at New Haven State Street and New Haven Union Station.
  • Onboard all CTrail Shore Line East trains – cash only, exact change, and no bills larger than $20. 
    • UniRail tickets cannot be purchased on board CTrail Shore Line East trains or at stations serviced only by CTrail Shore Line East.

Discounted Fares on CTrail Shore Line East

Children

Children aged 5 and under always travel free. Up to four children ages 6-11 may also travel free when accompanied by one fare-paying adult. Additional children will be charged the adult fare.

Note: CTrail Shore Line East’s “Child Fare Policy” does not apply to any Amtrak trains.

Senior Citizens, Persons with Disabilities, and Medicare Card Recipients

Seniors aged 65 and older, and persons with disabilities, are eligible for a 50% discount on standard one-way fares with proper identification.

Personal Care Attendants (PCA)

PCAs with proper identification ride free when accompanying a passenger with a disability.

Proper identification includes a driver’s license, Medicare card, Connecticut Senior/Disabled Reduced Fare Transit ID Card, or MTA Reduced-Fare Metro-Card/People with Disabilities Identification Card. A birth certificate can be used, but only with another form of identification.

Amtrak Cross-Honoring

Amtrak cross-honors CTrail Shore Line East 10-trip tickets and monthly passes on select weekday Amtrak trains as listed on our schedule. Passengers with valid 10-trip or monthly passes wishing to ride these trains must reserve a seat in advance through Amtrak’s RideReserve Program.

Note: Amtrak trains do not stop at all CTrail Shore Line East stations. Please check the schedule before planning your journey.

Terms and Conditions:

  • Amtrak cross-honoring applies only to existing CTrail Shore Line East ticket holders.
  • Amtrak cross-honoring is not available on sold-out trains.
  • Reservations are required and can be made through Amtrak.com or the Amtrak App as early as 14 days before departure and up to the scheduled departure time. Reservations may be canceled at any time before departure with no penalty.
  • Damaged paper tickets may not be accepted.
  • Due to the limited number of ADA seats available, passengers requiring special accommodations should reserve a standard seat and plan to arrive at the station early to inquire about availability.

Refunds 

Paper Ticket Refunds:

  • One-way tickets purchased at a ticket window or from the Ticket Vending Machine are refundable at CTrail Shore Line East ticket windows located at Old Saybrook and New London. They can also be returned to the Information Desk at New Haven Union Station.
  • 10-trip Tickets that are unused are refundable for 180 days only by mail (see process below). 
  • Monthly tickets are refundable only by mail (see process below). The redemption value of unused or partially used monthly tickets is determined based on the calendar day of the month the ticket is postmarked for refund.

 

Mail Refund Process:

  1. Download a Refund Request Form.
  2. Print and complete all fields of the form.
  3. Mail the completed form and ticket to:
    Amtrak Refunds
    Box 70
    30th Street Station
    2955 Market Street
    Philadelphia, PA 19104-2898

CTrail eTix App Refunds:

Refunds are only available in the app on the same day of purchase. Other refund options past the same day of purchase may be available through CTrides Customer Service.

One-way tickets can be refunded in the app until 11:59 p.m. on the same day of the purchase.

10-trip tickets can be refunded in the app only if they are unactivated and in “hold” status until 11:59 p.m. on the same day of purchase.

App Refund Process:

  1. Go to the “Available Tickets” screen in the CTrail eTix app and tap on the ticket description you would like to refund. 
  2. Tap on the red “Actions” button. 
  3. You will receive a refund receipt via email, and the funds will be returned to the credit/debit card you used to buy the ticket.

If a refund is unavailable, the mobile ticket is not eligible for a refund. If you need help with a refund, please contact CTrides Customer Service between 6 a.m. and 7 p.m. by phone, text, or chat.

Note: All refunds are subject to the CTrail Ticket Refund Guidelines at the discretion of CTrail customer service.

Lost Tickets

Lost, damaged, or stolen tickets are neither refunded nor replaced.