NEWS AND NOTICES

Due to the deteriorating conditions from the winter storm, Metro-North suspended service earlier this afternoon, Monday, February 1, 2021.

• The last train from Grand Central Terminal – New Haven Union Station will be train # 6538 (leaving GCT at 3:02 pm and arriving at New Haven at 5:17 pm)
• The last train from New Haven Union Station – Grand Central Terminal will be train # 6541 (leaving NH at 2:39 pm and arriving at GCT at 4:50 pm)

Passengers can find the most up to date information on Metro-North service at mta.info.

While CTrail Shore Line East is still operating, customers are advised to avoid travel for the duration of the storm. We anticipate service disruptions that may include delays or cancellations during and in the immediate aftermath of the storm.

If travel cannot be avoided, stay clear of the platform edges, use extra caution when boarding/exiting trains, and allow extra travel time. We advise customers to continue monitoring our website for service updates.

A winter storm watch has been issued for the entire state. Starting on Monday, February 1, customers are advised to avoid travel for the duration of the storm. We anticipate service disruptions that may include delays or cancellations during and in the immediate aftermath of the storm.

If travel cannot be avoided, stay clear of the platform edges, use extra caution when boarding/exiting trains, and allow extra travel time. We advise customers to continue monitoring our website for service updates.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

Attention CTrail Shore Line East Customers:

Due to the expected high-winds from the impending storm, service disruptions of delays or cancellations may occur. We advise passengers to monitor our website for service updates, stay clear of the platform edges, use extra caution when boarding/exiting trains, and allow extra travel time.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

Season’s Greetings CTrail Shore Line East Customers:

CTrail Shore Line East trains will operate on the following schedules during the Christmas and New Year’s holiday period:

• Thursday, December 24th, 2020
  • All CTrail Shore Line East trains will operate on a regular Weekday schedule
• Friday, December 25th, 2020
  • All CTrail Shore Line East trains will operate on a Weekend/Holiday schedule
• Saturday, December 26th, 2020
  • All CTrail Shore Line East trains will operate on a Weekend/Holiday schedule
• Thursday, December 31st, 2020
  • All CTrail Shore Line East trains will operate on a Weekend/Holiday schedule
• Friday, January 1st, 2021
  • All CTrail Shore Line East trains will operate on a Weekend/Holiday schedule
• Saturday, January 2nd, 2021
  • All CTrail Shore Line East trains will operate on a Weekend/Holiday schedule

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First section on our website.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

We wish you a happy and safe holiday season!

12/17/20 – 5:30 am

We’re continuing to monitor the effects of the snowstorm, and while our trains are currently operating today, we still advise that customers avoid travel if possible, for the duration of the storm. Service disruptions such as delays and cancellations are expected.

If travel cannot be avoided, we advise customers to monitor our website for service updates, stay clear of the platform edges, use extra caution when boarding/exiting trains, and allow extra travel time.

12/16/20

Due to the impending storm, a winter weather advisory is in effect. Customers are advised to avoid travel if possible, for the duration of the storm. We anticipate significant service disruptions that may include delays or cancellations.

If travel cannot be avoided, we advise customers to monitor our website for service updates, stay clear of the platform edges, use extra caution when boarding/exiting trains, and allow extra travel time.

The Connecticut Department of Transportation (CTDOT) is continuing its safety measures on all of its public transportation services.

The safety of our customers and operating personnel is of the highest importance. CTDOT’s safety measures are continually updated based on the recommendations from the Centers for Disease Control and Prevention (CDC) and other state and federal health agencies and experts. These actions, which began in March, are being conducted for all CTrail Hartford Line, CTrail Shore Line East, and New Haven Line (Metro-North) commuter rail services, as well as for all CTtransit and local transit district bus services throughout the state.

Safety measures include:

• Nightly sanitizing of all trains and buses including an interior wipe down of high contact surfaces using enhanced cleaning and disinfection protocols recommended by the CDC.
• Increased cleaning of stations using CDC-recommended cleaning products and methods.
• Disinfecting high contact areas such as door handles, escalator handrails, and elevator buttons multiple times each day at our busiest train stations.
• Requiring masks and temperature checks at the start of each shift for front line CTDOT and CTrail employees.
• Providing employees with enhanced health and safety training and personal protective equipment (PPE).
• Providing masks to on-board train crew, to provide to passengers if needed.
• Hand sanitizer dispensers at all stations.
• Placing personal protective equipment (PPE) in vending machines at major stations available for public purchase.
• Conducting daily health and safety meetings with rail personnel and internal stakeholders to review current procedures and adjust as needed.
• Contactless ticket purchasing options.
• Installation of floor markings at major stations to assist with social distancing.

In addition to the safety measures above, riders are reminded of the COVID-19 travel advisories below:

• Customers should wear a mask or face covering on all trains, stations, and platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains.
• Customers who feel sick should not use public transportation.

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

CTrail Shore Line East wishes you a happy and safe Thanksgiving holiday!

In anticipation of increased travel over the Thanksgiving Holiday period, the Connecticut Department of Transportation (CTDOT) has announced additional train cars on CTrail Shore Line East and CTrail Hartford Line trains.

CTrail Shore Line East will operate on a weekend/holiday schedule for Thanksgiving Day, Thursday, November 26, 2020, and Friday, November 27, 2020.

“While many families may be changing their traditional Thanksgiving plans this year because of the pandemic, we want those who will be traveling this holiday to know that their health and safety is our top priority,” said CTDOT Commissioner Joseph Giulietti. “We are taking every precaution possible to keep you safe.”

CTDOT has increased the cleaning of trains and station facilities to keep frontline employees and passengers safe. Passengers must wear a mask or face covering and practice social distancing at stations and onboard trains. The Centers for Disease Control and Prevention recommends six feet from others, when possible. Seating onboard Amtrak and CTrail trains is limited to 50% capacity. These preventative measures will help maintain a safe and healthy travel experience. If you are feeling sick, please do not use public transportation. Passengers can view the schedule and COVID-19 travel requirements on ShoreLineEast.com.

Traveling early in the day is recommended on CTrail Shore Line East trains.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

View the official CTDOT press release here.

A new CTrail Shore Line East schedule will take effect on Monday, November 9th, 2020.

The following CTrail Shore Line East train will have new departure/arrival times effective Monday, November 9th, 2020:

Weekday:

• CTrail 3037 Departing Old Saybrook at 12:33 PM
  • Will replace 3637 on weekdays
  • Will board on Track 4 at Guilford
  • Will board on Track 2 at Branford
• CTrail 3645 Departing New London at 2:15 PM
• CTrail 3610 Departing New Haven at 10:25 AM
• CTrail 3618 Departing New Haven at 12:24 PM

Weekend:

• CTrail 3629 Departing New London at 10:22 AM
• CTrail 3645 Departing New London at 2:15 PM
• CTrail 3655 Departing Old Saybrook at 5:45 PM
• CTrail 3610 Departing New Haven at 10:25 AM
• CTrail 3618 Departing New Haven at 12:24 PM
• CTrail 3638 Departing New Haven at 5:30 PM

We strongly advise passengers to review the updated schedule prior to travel.

Passengers can view the schedule here, and COVID-19 travel requirements here.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

CTrail Shore Line East will operate on a regular weekend/holiday schedule for Saturday, October 10, and Sunday, October 11, 2020.

CTrail Shore Line East will operate on a regular weekday schedule for Columbus Day, October 12, 2020.

Passengers can view the schedule here, and COVID-19 travel requirements here.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

Due to scheduled track work, all trains will be boarding on Track 2 at the Branford Station on Saturday, October 10th and Sunday, October 11th.

Passengers can view the schedule here, and COVID-19 travel requirements here.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

The following CTrail Shore Line East weekend trains will have service adjustments effective Saturday, October 3rd, 2020:

• Weekend Train 3645 will be renamed to Train 3045.
  • New London departure time: 2:27 PM
  • New Haven Union Station arrival time: 3:34 PM
  • Train 3645 will now operate weekdays only without any schedule adjustments
• Weekend Train 3600 will be renamed to Train 3692.
  • New Haven Union Station departure time: 6:50 AM
  • New London arrival time: 8:02 AM
  • Train 3600 will now operate weekdays only without any schedule adjustments
• Weekend Train 3661
  • New London departure time: 7:25 PM
  • New Haven Union Station arrival time: 8:30 PM

Passengers can view the new schedule here, and COVID-19 travel requirements here.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

Due to the Labor Day Holiday, please note that CTrail Shore Line East will operate on a weekend/holiday schedule for Saturday, September 5, through Labor Day, Monday, September 7, 2020.

Passengers are advised to review the COVID-19 travel requirements prior to travel.

The full CTrail Shore Line East schedule can be viewed here.

New Haven Line (Metro-North) connections will operate on a Sunday schedule for Labor Day, Monday, September 7, 2020. Please refer to the New Haven Line (Metro-North) schedule for special train times.

CTrail Hartford Line will operate on a Sunday schedule for Labor Day, Monday, September 7, 2020. Please refer to the Sunday schedule for all CTrail Hartford Line and Amtrak trains.

Two Weekday CTrail Shore Line East trains will have schedule adjustments beginning Monday, August 31:

• Weekday train 3621 is being replaced with train 3021, with the following station times:
  • New London: 8:20 AM
  • Old Saybrook: 8:48 AM
  • Westbrook: 8:53 AM
  • Clinton: 8:58 AM
  • Madison: 9:03 AM
  • Guilford: 9:09 AM
  • Branford: 9:18 AM
  • New Haven State Street: 9:32 AM
  • New Haven Union: 9:35 AM

• Weekday train 3661 is being replaced with train 3061, with the following station times:
  • New London: 7:25 PM
  • Old Saybrook: 7:50 PM
  • Westbrook: 7:55 PM
  • Clinton: NO STOP
  • Madison: NO STOP
  • Guilford: 8:06 PM
  • Branford: 8:14 PM
  • New Haven State Street: 8:26 PM
  • New Haven Union: 8:30 PM

Weekend trains 3621 and 3661 will continue to operate on the weekend/holiday schedule.

In addition to the changes above, there is track work scheduled between Old Saybrook and New London beginning 8/31 which may cause service delays.

Passengers are advised to review the COVID-19 travel requirements prior to travel.

The full CTrail Shore Line East schedule can be viewed here.

Effective Monday, July 27, cash ticket sales will resume on board CTrail Shore Line East trains. However, cash transactions remain suspended at ticket windows.

• Customers are encouraged to purchase tickets prior to boarding using the CTrail eTix app (available for Android and Apple iOS mobile devices) for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains. Ticket vending machines (TVM) are also available at New Haven Union Station and State Street Station.
• Customers should purchase tickets ahead of time for all Amtrak trains using the CTrail eTix App or a CTrail TVM.
  Amtrak is currently not honoring SLE Multi-Ride Tickets on board their trains until further notice.

In addition to the service changes above, customers are reminded of the COVID-19 travel advisories below:

• Wear a mask or face covering on all trains, in stations, and on platforms, unless you have a medical condition that prevents you from doing so. Children under the age of two do not require a mask. Please be aware that Amtrak requires the use of face masks on board their trains.
• Use social distancing while waiting at rail stations and riding trains. The CDC recommends keeping a distance of at least six feet from others.
• Do not use public transportation if you feel sick.

Reminder to CTrail Shore Line East Customers:

Amtrak Cross-Honoring of Shore Line East Multi-Ride tickets is suspended until further notice.

In addition to the service changes above, riders are reminded of the COVID-19 travel advisories below:

• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains. Cash transactions are suspended on board trains and at ticket offices.
• Customers should wear a mask or face covering on all trains, stations, and platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Customers who feel sick should not use public transportation.

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

CTrail Shore Line East will operate on a weekend/holiday schedule for Friday, July 3 through Sunday, July 5 in observance of Independence Day.

Effective July 1, Amtrak is not cross-honoring SLE Multi-Ride Tickets on their trains until further notice.

In addition to the service changes above, customers are reminded of the COVID-19 travel advisories below:

• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains.
• Customers should wear a mask or face covering on all trains, in stations, and on platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Customers who feel sick should not use public transportation.

Click here for schedule information.

The Connecticut Department of Transportation (CTDOT) is continuing its safety measures on all of its public transportation services as the state moves to re-open after the COVID-19 outbreak.

The safety of our customers and operating personnel is of the highest importance. CTDOT’s safety measures are based on the recommendations from the Centers for Disease Control and Prevention (CDC) and other state and federal health agencies and experts. These actions, which began in March, are being conducted for all CTrail Hartford Line, CTrail Shore Line East, and New Haven Line (Metro-North) commuter rail services, as well as for all CTtransit and local transit district bus services throughout the state.

Safety measures include:

• Nightly sanitizing of all trains and buses including an interior wipe down of high contact surfaces using enhanced cleaning and disinfection protocols recommended by the CDC.
• Increased cleaning of stations using CDC-recommended cleaning products and methods.
• Touchpoints such as door handles, escalator handrails, and elevator buttons are being wiped down multiple times each day at our busiest train stations, Stamford, Bridgeport, and New Haven.

In addition to the service changes above, riders are reminded of the COVID-19 travel advisories below:

• Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains
• Customers should wear a mask or face covering on all trains, stations, and platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
• Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
• Customers who feel sick should not use public transportation.

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

The following schedule adjustments will take effect on Monday, June 1:

• Train 3627 will operate Monday-Friday only, departing New London at 10:12 AM.
• Train 3657 will operate Monday-Friday only, departing Old Saybrook at 5:30 PM.
• Train 3636 will operate Monday-Friday only, departing New Haven Union Station at 5:25 PM.
• Trains 3629, 3655, and 3638 will ONLY operate on weekends.

CTrail Shore Line East customers should refer to the following websites for connection information:

• Click here for Amtrak Northeast Corridor schedule information.
• Click here for New Haven Line (Metro-North) schedule information.
• Click here for CTrail Hartford Line schedule information.

Please refer to the schedule here for all travel beginning Monday, June 1.

COVID-19 Information:

• Cash sales are suspended on board all trains. Please use a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) train tickets before boarding.
• CTDOT strongly encourages customers to wear a mask or face covering and practice social distancing while waiting at rail stations and riding trains. The Centers for Disease Control (CDC) recommends a distance of at least six feet from others. CUSTOMERS WHO FEEL SICK SHOULD NOT USE PUBLIC TRANSPORTATION.

For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus.

Effective Monday, 5/11, face masks or face coverings are now required on all Amtrak trains. If you do not have a mask available the crew will provide one for you to wear onboard the train.

CTrail Hartford Line and CTrail Shore Line East trains are still adhering to the State of Connecticut’s policy which highly encourages customers to wear face masks or coverings. Click here for more information on the face mask policy specific to CTrail Hartford Line and CTrail Shore Line East trains.

For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus.

Protect your family and ours by stopping the spread. Passengers should wear a mask or cloth face covering on all CTrail Shore Line East trains and at CTrail stations. And remember, public transportation is for essential travel only. Do your part to protect our #heroesmovingheroes and we’ll do ours to keep CT moving safely during this coronavirus emergency.

The Governor issued EXECUTIVE ORDER NO. 7BB, effective Monday, April 20, 2020, at 8:00 pm, requesting the use of face masks or face covering when it is not possible to maintain a safe distance of six feet or more from others while in public. All passengers are requested to wear a face mask or face covering at all times whenever a six-foot distance from other people cannot be safely maintained on CTrail Shore Line East trains, any other public transportation service in Connecticut, and within any semi-enclosed transit stop, waiting area, or CTrail station.

This Order is in addition to the requirement that public transportation is to be used for essential travel only such as getting to and from work or for procuring essential needs. Customers who feel sick should not use public transportation.

Nothing in this order shall require the use of a mask or cloth face covering by anyone for whom doing so would be contrary to his or her health or safety because of a medical condition, a child in a child care setting, anyone under the age of 2 years, or an older child if the parent, guardian or person responsible for the child is unable to place the mask safely on the child’s face. If a person declines to wear a mask or face covering because of a medical condition as described above, such person shall not be required to produce medical documentation verifying the stated condition.

Read more on Governor Lamont’s new face covering requirements here: https://portal.ct.gov/-/media/Office-of-the-Governor/Executive-Orders/Lamont-Executive-Orders/Executive-Order-No-7BB.pdf