NEWS AND NOTICES

Our customer satisfaction survey closes on Sunday, March 30th, and we want to hear from you before it’s too late.

Your feedback is invaluable in helping us improve your experience. The survey takes just a few minutes, but your input can significantly impact the future of the Hartford Line.

Don’t miss this chance to have your say! Visit CTrail.com/slesurvey to complete the survey today.

Thank you for being a valued rider—we appreciate your support in shaping the journey ahead!

Connecticut Department of Transportation

To improve service reliability and reduce delays caused by the Connecticut River Bridge Project, we are making the following schedule adjustments starting March 10, 2025:

• Train 1645
  • Will no longer start in New London and will now begin in Old Saybrook to arrive at New Haven Union Station at 8:30 a.m.
• Train 1604
  • Will now end in Old Saybrook instead of New London and will stop at all stations from New Haven to Old Saybrook.
• Amtrak Train 95 Added to Cross-Honor Program
  • To maintain service for New London riders of Train 1645, Amtrak Train 95 will now accept Multi-ride ticket holders, but advance reservations through Amtrak’s RideReserve Program are required.

These changes will help reduce delays and improve connections, including ensuring CTrail Shore Line East 1645 connects with Metro-North 1645.

We appreciate your patience and understanding. For complete schedule details, please visit ShoreLineEast.com/schedules/. 

Thank you for your understanding and support! 

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

From March 1 to March 30, we invite you to participate in an online survey about your experiences riding the CTrail ShoreLine East. Your insights will help us better understand your needs and improve our service.

Take a few minutes to complete the survey at CTrail.com/slesurvey today.

Thank you for your time and support in shaping the future of the Shore Line East!

Connecticut Department of Transportation

A winter storm is forecasted for our service area from Saturday, February 15, to Sunday, February 16. We are closely monitoring the situation and have pre-positioned crews and equipment to respond as necessary. CTrail Shore Line East will continue operating on our regular schedule as weather conditions permit. 

We encourage customers to take the following precautions:

• Monitor our website or service alerts for updates.
• Allow extra travel time due to the potential weather conditions.
• Exercise caution when on platforms, staircases, and when entering or exiting trains, as surfaces may be slippery.

Additionally, if you have bus or rail connections, we recommend checking with those service providers before traveling to ensure they operate as scheduled.

Your safety is our top priority, and we appreciate your cooperation and understanding during this time.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

A winter storm is forecasted for our service area that will begin Saturday night, February 8. We are closely monitoring the situation and have pre-positioned crews and equipment to respond as necessary. CTrail Shore Line East will continue to operate on our regular schedule as weather conditions permit. 

We encourage customers to take the following precautions:

• Monitor our website or service alerts for updates.
• Allow extra travel time due to the potential weather conditions.
• Exercise caution when on platforms, staircases, and when entering or exiting trains, as surfaces may be slippery.

Additionally, if you have bus or rail connections, we recommend checking with those service providers before traveling to ensure they are operating as scheduled.

Your safety is our top priority, and we appreciate your cooperation and understanding during this time.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

In observance of the President’s Day holiday, CTrail Shore Line East will operate on a weekend schedule on Monday, February 17, 2025.  

If you are connecting to another service, we recommend checking directly with the respective operator, as they may have modified schedules during this time.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

Please be advised of upcoming schedule adjustments effective Saturday, February 1st. These changes are necessary to accommodate a vital construction project for the Connecticut River Bridge, which will involve tie replacements and routine maintenance and ultimately improve your commute.

What to Expect:

• Most trains will have minor time adjustments (a few minutes).
• Some trains will have more significant changes (10 minutes or more). These include:
  • Weekday Westbound (To New Haven): CTrail 1645, Amtrak 93, Amtrak 137, CTrail 1687
  • Weekday Eastbound (To Old Saybrook/New London): CTrail 1602
  • Weekend Westbound (To New Haven): CTrail 3637, CTrail 3645, CTrail 3633
  • Weekend Eastbound (To New London): CTrail 3610, CTrail 3618
• Metro-North connections will also be affected.

Plan Ahead:

Check the full, updated schedule at ShoreLineEast.com/schedules before you travel.

We understand that schedule changes can be disruptive, and we appreciate your patience as we work with our transportation partners to enhance our rail system.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

We’re writing to inform you about upcoming adjustments to the CTrail Shore Line East schedule beginning Saturday, February 1st. These changes are necessary to accommodate a vital Amtrak construction project to replace the Connecticut River Bridge.

What to Expect:

• Adjusted Train Times: Weekday and weekend train times may be adjusted up to 35 minutes.
• Modified Arrival for Train 1645: Please note that the arrival time for Train 1645 at New Haven Union Station will be affected.
• Full Schedule Coming Soon: The detailed schedule with all adjustments will be announced the week of January 13th.

Long-Term Benefits:

This bridge replacement project will significantly improve your CTrail experience:

• Increased Reliability: The new bridge will allow for smoother and more dependable train service.
• Faster Travel Times: Trains will be able to operate at 70 mph (up from 45 mph).

Enhanced Safety: Greater vertical clearance will improve safety for maritime navigation.

We understand that schedule changes can require adjustments to your travel plans, and we apologize for any inconvenience this may cause. We appreciate your understanding as we work to make CTrail even better.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

On Monday, January 20, CTrail Shore Line East will operate on a regular Weekday schedule in observance of Martin Luther King Jr Day.

However, please note the following changes to the CTrail Shore Line East Thru-trains.    

• Thru-train # 1633 will end at New Haven Union Station.   
• Thru-train # 1638 will originate at New Haven Union Station and will not operate on the Metro-North portion of its route between Stamford and New Haven.

If you are connecting to another service, we recommend checking directly with the respective operator, as they may have modified schedules during this time.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

During the upcoming holiday period, CTrail Shore Line East will operate on a Weekend schedule for the dates below:

• Wednesday, December 25
  • ALL trains will operate on a Weekend schedule.

• Wednesday, January 1
  • ALL trains will operate on a Weekend schedule 

Connecting to Other Services:
If you are connecting to another service, we recommend checking directly with the respective operator, as they may have modified schedules during this time.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

Some CTrail Shore Line East trains will experience service changes due to construction on Saturday, December 7th. These include some trains not stopping at Madison Station, bus replacements, and temporary track changes, as noted below:

Madison Station Skip:

• Trains 3613, 3621, 3629, and 3637 traveling from New London to New Haven will not stop at Madison Station.
• In lieu of those trains, special express bus service will be provided from Madison Station to New Haven Union Station. 
• Passengers will need to inform the bus driver if they require a stop at any intermediate stations along the route.

Bus Departures:

The replacement buses will depart Madison Station before the trains’ regularly scheduled time. Please note the new departure times: 

• 3613 will depart Madison at 6:41 a.m. 
• 3621 will depart Madison at 8:34 a.m. 
• 3629 will depart Madison at 10:57 a.m. 
• 3637 will depart Madison at 12:36 p.m. 

 In addition, extra Metro-North connections were added to the schedule if you plan to travel west of New Haven. 

Temporary Track Changes:

Some CTrail Shore Line East trains will also have temporary track assignment changes at the following stations:

• Clinton
• Westbrook
• Guilford
• Branford

Please pay close attention to station announcements and signage to ensure you board the correct train.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve your CTrail experience.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

Due to Amtrak construction, CTrail Shore Line East 1652 will depart New Haven Union Station five minutes later at 8:50 p.m. and CTrail Shore Line East 1638 will arrive in New London three minutes later beginning November 11.  

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

We are happy to inform you that additional service will be available between New London and Stamford starting Monday, October 7. Four new trains were added, and one existing train now extends to Stamford.  

Please take note of the following changes: 

Westbound (To New Haven)

• NEW CTrail 1633 – A new thru train departing New London at 5:46 a.m. and arriving in Stamford at 7:53 a.m. 
• NEW CTrail 1695 – Departs New London at 9:05 p.m. 

Eastbound (To Old Saybrook and New London) 

• NEW CTrail 1600 – A new early-morning train departing New Haven Union Station at 4:25 a.m. 
• CTrail  1638 – A thru train departing Stamford at 4:13 p.m. and arriving at New London at 6:25 p.m.
• NEW CTrail 1640 – A new train departing New Haven Union Station at 7:45 p.m. 

Note that Metro-North and Amtrak connections may have changed.  Please visit shorelineeast.com/schedules for a full schedule.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

We would like to inform you that essential trackwork will occur near Groton on the weekend of September 28-29 as part of our ongoing efforts to enhance your travel experience. Please be aware that this maintenance will affect the schedule of the following trains:

CTrail Trains 3692 and 3604:

• New Haven Union Station departure time for train 3692: 6:45 AM
• New Haven Union Station departure time for train 3604: 9:07 AM

Amtrak Connections: These changes will also impact Amtrak connections during this period.

Visit shorelineeast.com/schedules for schedule details.

We appreciate your understanding as we work to enhance our rail services.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

Starting Thursday, September 5, the stairs inside Guilford Station will be closed for upgrades from 8:30 a.m. to 4:15 p.m., Monday through Friday.

This work is expected to be completed by the end of the month. During this time, the station elevators will remain available.

Thank you for your patience as we work to keep our stations and railroad in top condition.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

In observance of Labor Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Monday, September 2, 2024.  

Please note that if you are connecting to another service, you should check with that operator, as they may also have a modified holiday schedule.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

Please be advised that two Amtrak regional trains, accessible only to CTrail Shore Line East monthly and ten-ride ticket holders, now have adjusted departure times due to the conclusion of earlier track maintenance.

The updated times are as follows:

• Amtrak 86: Departs New Haven Union Station at 2:22 p.m. | Arrives in New London at 3:06 p.m.
• Amtrak 94: Departs New Haven Union Station at 7:27 p.m. | Arrives in New London at 8:13 p.m. 

Visit shorelineeast.com/schedules for schedule details.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

Due to ongoing rail system construction projects, several trains will have adjusted departure times on the following weekend dates:

• August 17th and 18th
• August 24th and 25th
• September 21st and 22nd

Please note that these changes will also affect Amtrak connections during this period.

Visit shorelineeast.com/schedules for schedule details.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

We are pleased to inform you that the technical issues with the service alert system have been identified and resolved.

Our team will continue to monitor the situation to prevent any future disruptions.

We apologize for any inconvenience this may have caused.

We are currently experiencing technical difficulties with our service alert system. As a result, users may not receive email and text alerts and may be unable to access the subscription page.

We are aware of the issue, and our technicians are working to resolve it as quickly as possible.

For any questions or information, please call 1-877-287-4337 or chat with our Customer Service team.

Thank you for your patience and understanding.