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NEWS AND NOTICES

Updates on What's Going on at CTrail Shore Line East



Phone and Alert System Restored


Our phone and alert system are now back up and running. We apologize for any inconvenience this may have caused and appreciate your patience during this time. Thank you for your continued support.



Update on Our Phone and Alert System


Our phone system is back up and running, but our alert system is still down. Our team is working with our vendor Amazon Web Services to get the issue resolved.

We apologize for any inconvenience this may have caused and appreciate your patience.

If you have any urgent matters, please contact us at 1-877-287-4337, or via email at info@ctrides.com.

Thank you for your continued support.



Our Phones and Alert System Are Down


Our alert system and phones are currently down due to a server outage. Our team is actively working with our vendor Amazon Web Services to get the issue resolved as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to get everything back up and running smoothly.

If you have any urgent matters, please reach out to us via email at info@ctrail.com



Important Information for Madison, Westbrook, and Clinton Stations


The summer construction and trackwork continue with an ongoing impact on the Madison station.

Please note that trains 1652 and 1627 will not stop in Madison until further notice, and train 3613 will not stop in Madison on Saturdays.

Below are suggested options for getting to and traveling from Madison during this time:

Affected Madison Weekday Trains

  • Train 1627 – Customers traveling from Madison to New Haven Union Station or any intermediate stops must board a bus departing from Madison station at 5:57 a.m. If traveling to Madison from New London, the next available train is train 1637.
  • Train 1652 – Customers traveling to Madison from New Haven must get off at the Guilford station and board a bus at 10:05 p.m. to complete the trip. If traveling from Madison, you can take train 1646 or the train from Clinton Station.
  • Trains 1627 and 1652 will stop on track 1 at Westbrook station and Clinton station.

Affected Madison Weekend Trains

  • Train 3613 – If you travel from Madison on Saturdays, you must board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any intermediate stops.
  • All trains will stop on Track 1 at Westbrook and Clinton stations on June 10, 11, 24, and 25. Trains will use their regular track assignments on June 17 and 18 per our schedule.

We apologize for the inconvenience. We appreciate your understanding in this matter and wish you a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



June 10 -11: Important Information for Madison, Westbrook and Clinton


We wanted to inform you that train 3613 will stop in Madison on Saturday, June 10. The summer construction schedule still applies, but train 3613 will have access to Madison Station instead of the scheduled bus substitution.

In addition, all trains for Westbrook and Clinton will stop on Track 1 on Saturday and Sunday.

We appreciate your understanding during construction and wish you a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Train 3613 to Serve Madison June 3 AND June 10


We wanted to inform you that train 3613 will now stop in Madison on Saturday, June 3, and Saturday, June 10.  The summer construction schedule still applies, but train 3613 will have access to Madison Station on these dates instead of the scheduled bus substitution.

We appreciate your understanding during the construction period and wish you a safe journey.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Service Schedule for Memorial Day


Please be advised that Shore Line East will operate a weekend/holiday schedule on Memorial DayMonday, May 29.

 

Please refer to ShoreLineEast.com for additional schedule information

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Service Changes Beginning May 20


Please be advised that a new summer schedule will begin on Saturday, May 20 due to an upcoming construction project. Time adjustments will be in place for several trains. However, since most of the work will be impacting Madison, trains 1652 and 1627 will not be making stops at the Madison Station throughout this time, and train 3613 will not be stopping in Madison on Saturdays, beginning Saturday, May 27.

Please note the following information and some suggested options for getting to and traveling from Madison:

Affected Madison Weekday Trains

  • Train 1627 – From Madison to New Haven Union Station, or any intermediate stops, you will need to board a bus departing from the Madison station at 5:57 a.m. If traveling to Madison from New London, the next available train is train 1637.
  • Train 1652 – Customers traveling to Madison from New Haven will need to get off at the Guilford station and then board a bus at 10:05 p.m. to complete the trip. If traveling from Madison, you can take train 1646, or take the train from Clinton station.
  • Additionally, trains 1627 and 1652 will stop on track 1 at Westbrook station and Clinton station.

Affected Madison Weekend train

  • Train 3613 – If you are traveling from Madison on Saturdays starting on 5/27, you will need to board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any intermediate stops. Train 3613 – If you are traveling from Madison on Saturdays starting on 5/27, you will need to board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any intermediate stops. 
  • Additionally, the train will stop on track 1 at Westbrook and Clinton stations.

We apologize for any inconvenience this may cause. We appreciate your understanding in this matter and wish you a safe journey.

Please refer to ShoreLineEast.com for additional schedule information

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Schedule Adjustment Effective April 3, 2023


Due to an ongoing construction project, an updated schedule will go into effect on Monday, April 3, 2023, with adjusted travel times and connections on several trains.

This construction includes the Penn Station Access (PSA) project, enabling Metro-North trains to connect to the west side of Manhattan and into Penn Station, expanding travel options for Connecticut passengers.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Bus Fares to Resume on April 1, 2023


Attention riders who utilize bus connections during their trips, this is a reminder that beginning April 1, 2023, fare collection will resume on all local and express Connecticut bus routes. The CTtransit Sales Outlets will resume selling fares on March 20, 2023.
Please note that the following route is always free to all riders:

  • Union Station Shuttle (New Haven)

Please check your local bus provider’s website for detailed information and ticket purchasing options.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Weather Advisory


Inclement weather is expected to bring snow, rain, and high winds starting this evening, Monday, March 13,and continuing throughTuesday, March 14.

We are monitoring the situation, and our ground crews are ready to assess and fix any weather-related issues to ensure safe operations. We also urge riders to use caution at stations and on train platforms.

We will provide service updates on our website and via our alert system. Passengers with bus and rail connections are encouraged to check their service providers before traveling.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Schedule Change Effective March 6, 2023 – UPDATED


As per our prior communication, a new schedule will go into effect on Monday, March 6, 2023, with multiple adjusted train times. However, we now want to let riders know that SLE 1606, 1610, and 1618 will resume making stops at Clinton Station.

All schedule adjustments are to accommodate trackwork projects in Old Saybrook and New York City.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Schedule Change Effective March 6


A new schedule will go into effect on Monday, March 6, 2023, with multiple adjusted train times.

These adjustments are to accommodate a project in Old Saybrook and trackwork in New York City. The trackwork in New York supports the Penn Station Access project, which will ultimately allow Connecticut riders to access Penn Station and the west side of Manhattan.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Winter Weather Advisory


A winter storm is expected to bring heavy snow starting this evening, Monday, February 27, and continuing through Tuesday, February 28.

We are monitoring the situation and in preparation, have prepositioned ground crews along the rail corridor who will be ready to assess and fix any weather-related issues to ensure safe operations. We also urge riders to use caution at stations and on train platforms. We will provide service updates on our website and via our alert system. We encourage passengers with bus and rail connections to check their service providers before traveling.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Train Service Restoration with Temporary Track Changes (Feb. 3-4)


The construction project in Clinton will be completed on Friday, February 3, 2023. Therefore, all trains will resume service to Madison, and bus substitutions will no longer be needed.

However, for this coming weekend, some trains will have their track assignments changed, as noted below:

Friday, February 3

  • Train 1652 – Madison, Clinton, and Westbrook will be accessed via Track 2

Saturday, February 4

Train 3613 – Westbrook, Clinton, and Madison will be accessed via Track 2

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Presidents’ Day Schedule


In observance of Presidents’ Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Monday, February 20th.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



Service Changes Beginning January 9


Due to an upcoming construction project in Clinton, the following trains will be bypassing the Madison station and will experience other service adjustments as noted below:

Weekday trains

  • SLE 1627 
    • Customers traveling to Madison should use a later train.
    • Customers traveling from Madison will need to board a bus departing from the station at 5:57 a.m. to get to New Haven Union Station or any of the intermediate stops.
  • SLE 1652
    • Customers traveling to Madison need to get off at the Guilford station and then board a bus at 10:05 p.m., completing the trip to Madison.
    • Customers who travel from Madison should either take an earlier train or the train from Clinton station.

SLE Trains 1627 and 1652 will stop on track 1 at Westbrook station and Clinton station

Weekend trains

  • SLE 3613 (Saturdays only)
    • Customers traveling from Madison will need to board a bus departing from the station at 7:01 a.m. to get to New Haven Union Station or any of the intermediate stops.
    • The train will stop on track 1 at Westbrook and Clinton stations.

To ensure you receive the most up-to-date information for your travels, be sure to review your preferences on our alerts page.



Winter Storm Update


A winter storm is expected to bring rain and damaging winds starting Thursday night and into Friday. We are monitoring the situation, and CTrail Shore Line East will continue to operate.

Our ground crews are standing by and will be ready to fix any weather-related damages to ensure safe operation, but we also urge riders to use caution at stations and train platforms.

We will provide any updates on our website as they become available. And passengers with bus and rail connections should check with their service providers before traveling.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.



HOLIDAY SCHEDULE UPDATE


We wish you a happy and safe holiday season!

During the upcoming holiday period, we will operate on a weekend/holiday schedule for the dates below:

  • Monday, December 26, 2022
  • Monday, January 2, 2023

Please refer to the following websites for connecting train information:

Click here for CTrail Hartford Line schedule information.

Click here for New Haven Line (Metro-North) schedule information.

Click here for Amtrak Northeast Corridor schedule information.

Please review and update your preferences on our alerts page to ensure that you continue receiving the most up-to-date information for your travels.



New Schedule Beginning December 18, 2022


A new schedule will go into effect on Sunday, December 18, 2022 that reflects service updates following the completion of construction projects at the Madison station.

We thank you for your cooperation and patience during the past two weeks. While inconvenient, each of these projects is part of the ongoing infrastructure enhancements to increase service reliability and make the system more efficient.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.