NEWS AND NOTICES

We are pleased to inform you that the technical issues with the service alert system have been identified and resolved.

Our team will continue to monitor the situation to prevent any future disruptions.

We apologize for any inconvenience this may have caused.

We are currently experiencing technical difficulties with our service alert system. As a result, users may not receive email and text alerts and may be unable to access the subscription page.

We are aware of the issue, and our technicians are working to resolve it as quickly as possible.

For any questions or information, please call 1-877-287-4337 or chat with our Customer Service team.

Thank you for your patience and understanding.

Connecticut’s premier summertime event, Sailfest, is happening in New London on Saturday, July 13th, and Sunday, July 14th, and CTrail Shore Line East is the best way to enjoy the activities! The train will take you to the heart of downtown New London, where all the excitement awaits.

And, if you plan on attending the fireworks display on Saturday, July 13th, Train 3663 will operate on a modified schedule to accommodate the fireworks. Additional details are as follows:

• The NEW departure time will now be 10:30 p.m.
• Additional rail cars will be added to accommodate the increased ridership
• The train will make stops at all of the stations with the adjusted times below:
  • New London: 10:30 p.m.
  • Old Saybrook: 11:06 p.m.
  • Westbrook: 11:10 p.m.
  • Clinton: 11:15 p.m.
  • Madison: 11:20 p.m.
  • Guilford: 11:25 p.m.
  • Branford: 11:34 p.m.
  • New Haven State Street: 11:44 p.m.
  • New Haven Union Station: 11:50 p.m.

NOTE: Metro-North Train 6573 will be held in order to connect with CTrail Shore Line East Train 3663.

Visit shorelineeast.com/schedules for schedule details.

Don’t forget to review your preferences on our alerts page to ensure you are receiving the most up-to-date information for your travels.

In observance of Independence Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Thursday, July 4, 2024.  

Please note that if you are traveling beyond New Haven, you should check with your connecting operator, as they may also have a modified holiday schedule.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

In June of 2023, the Connecticut Department of Transportation (CTDOT) released the first-ever Customer Experience (CX) Action Plan. The plan was developed by engaging with transit customers, public transit service providers, and other stakeholders to collect feedback and identify actions that can be taken to make transit a more pleasant, reliable, and efficient experience for everyone.

In June of 2024, CTDOT released the CX Action Plan Annual Progress Report – Year 1. The progress report provides updates about projects that impact customer experience for public transportation services statewide. The CX Action Plan Annual Progress Report – Year 1 is now available for review via this link.

Amtrak will be performing maintenance on Sunday morning, June 9th. During this time, substitute bus service will be provided between Guilford and New London. The affected trains and details of the substitution are as follows:

• Train 3690
  • The service will operate as a train between New Haven and Guilford, making all stops along the way. Passengers continuing beyond Guilford will transfer to a bus at the Guilford station. This bus will serve all remaining stops between Guilford and New London.

• Train 3613 (Update)
  • The service will operate as a bus between New London and New Haven Union Station, stopping at Old Saybrook, Westbrook, Clinton, and Madison. After stopping at Madison, the bus will head straight to New Haven Union Station.
  • Customers boarding at Guilford, Branford, and New Haven State Street, regular train service on Train 3613 will remain available.

All other services will remain the same. Visit ShoreLineEast.com/Schedules/ for a copy of our schedule.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

In observance of Memorial Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Monday, May 27, 2024.  

Please note that if you are traveling beyond New Haven, you should check with your connecting operator, as they may also have a modified holiday schedule.

Remember to review your preferences on our alerts page to ensure you receive the most up-to-date travel information. Preferences may need to be updated after each schedule change.

There will be minor adjustments to some Metro-North connections beginning April 7.

Please note that CTrail Shore Line East trains will remain unchanged. The only changes will be to some Metro-North trains and the cross-honor Amtrak 86.

Visit ShoreLineEast.com/Schedules to view the current schedule.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels. Preferences may need updating after each schedule change.

From April 1 through April 19, we’re inviting riders to participate in an online survey to capture insights and feedback regarding their experiences riding the CTrail Hartford Line. As a valued customer, we would like your feedback to help us better understand your expectations and how we can improve our service.

Please share your thoughts on what we’re doing well and how to improve here: CTrail.com/slesurvey

Thank you in advance for your continued support and involvement in shaping the journey ahead!

We would like to inform you that in observance of Martin Luther King Jr. Day, CTrail Shore Line East will operate on a weekend/holiday schedule on Monday, January 15, 2024.

For travel beyond New Haven, please check with your connecting operator, as they may also have a modified holiday schedule.

Don’t forget to review your preferences on our alerts page to ensure you are receiving the most up-to-date information for your travels. Preferences may need updating after each schedule change.

In response to your valuable feedback, starting December 18th, we are adjusting the Shore Line East schedule to enhance its alignment with your travel needs.

A few notable highlights of the new schedule include the addition of several new trains:

Weekday

• Train 1645 – arriving at New Haven Union Station at 8:30 a.m. 
• Train 1638 – departing New Haven Union Station at 5:35 p.m.

Weekend 

• Train 3610 – departing New Haven Union Station at 10:45 a.m.
• Train 3637 – arriving at New Haven Union Station at 1:25 p.m.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.

Due to Amtrak’s ongoing construction, there will be temporary track assignment changes for some Shore Line East trains. These changes will begin on Tuesday, November 28, and extend through Monday, December 11.

Please note that train times will remain unchanged. The only changes will be to the track assignments at Clinton and Westbrook.

Click here to view the new track assignments on the downloadable PDF schedule.

On Thursday, November 23, Thanksgiving Day, Shore Line East will operate on a weekend/holiday schedule. 

If you are traveling beyond New Haven, we recommend you check with the connecting transportation operators for their schedule information. 

Visit shorelineeast.com/schedules for schedule details.

Don’t forget to review your preferences on our alerts page to ensure you receive the most up-to-date information for your travels.