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Title VI Policy

CTrail Shore Line East operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a Title VI complaint.

Complaints may be filed directly to the Connecticut Department of Transportation or to the Federal Transit Administration (FTA). Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and telephone number or other means by which the complainant can be contacted. Complaints must be filed within 180 days of the date of the alleged discriminatory act.

To request additional information on CTrail Shore Line East’s non-discrimination obligations or to file a Title VI complaint, please submit your request or complaint in writing to:

Connecticut Department of Transportation

Attention: Debra Goss, Title VI Coordinator

2800 Berlin Turnpike

Newington, CT 06111


Federal Transit Administration (FTA) Title VI complaints may be filed directly to:

FTA Office of Civil Rights

1200 New Jersey Avenue, SE

Washington, DC 20590


Information on the CTDOT Title VI Policy.


Please print out a Title VI Complaint Form using the links below, fill it out and mail it to: CTDOT or the Federal Transit Administration.

Title VI Complaint Form – English / Inglés

Title VI Complaint Form – Spanish / Español