NEWS AND NOTICES

Updates on What's Going on at CTrail Shore Line East

The Connecticut Department of Transportation (CTDOT) is pleased to announce that effective Monday, September 27, 2021, Amtrak will accept (“cross-honor”) CTrail Shore Line East ten-trip tickets and monthly passes for select Amtrak trains, allowing for additional travel options and savings for customers traveling between New London and New Haven. Cross-honoring is effective for the following Amtrak trains via Amtrak’s RideReserve program: 

  • Amtrak 93 - arriving in New Haven at 11:54 AM
  • Amtrak 137 - arriving in New Haven at 4:28 PM
  • Amtrak 86 - departing New Haven at 2:10 PM
  • Amtrak 94 - departing New Haven at 7:27 PM

PLEASE NOTE: CTrail Shore Line East passengers that have a valid Shore Line East ten-trip ticket or monthly pass must reserve a seat in advance through Amtrak’s RideReserve program. Passengers must have a confirmed reservation prior to the scheduled stop at the boarding station. If travel plans change, passengers should cancel the reservation and re-book their trip.

To view the full Cross-Honoring Guidelines, Terms, and Conditions, visit our Fares page.

To access Amtrak’s RideReserve Program, visit Amtrak.com or download the Amtrak mobile app.

U-Pass CT and single-ride ticket CTrail Shore Line East passengers are not eligible for cross-honor tickets on these Amtrak trains.

Remember to sign up for important travel alerts or update your preferences on our alerts page to make sure you receive the most up-to-date travel information.

CTrail Shore Line East will resume normal operations on Friday, September 3, 2021.

Our crews are working to make the necessary repairs and inspections to recover from the heavy rain and flooding events in our service area.

Customers should monitor ShoreLineEast.com, and check their connecting operator's website for updates, as changing conditions may cause delays, cancellations, or schedule adjustments.

Be sure to sign up for service alerts or update your preferences on our alerts page.

Due to heavy rainfall and flooding across the region, CTrail Shore Line East has suspended all service until further notice. 

Our ground crews are evaluating the situation and fixing any weather-related damages so we can resume service as conditions safely allow.

Passengers who have bus and rail connections are advised to check with all operators prior to travel.

We will provide updates on our website as they become available.

 

CTrail Shore Line East trains will operate on a weekend/holiday schedule on Labor Day, Monday, September 6, 2021.

Visit the Schedules page for schedule information.

Remember to sign up for important travel alerts or update your preferences on our alerts page to make sure you receive the most up-to-date travel information.

 

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First page.

Beginning Monday, August 30, 2021, connections from CTrail Hartford Line and CTrail Shore Line East trains to the New Haven Line (Metro-North) will change. Please check connection information when planning to transfer to or from New Haven Line (Metro-North) service.

Visit the Schedules page for updated schedule information.

Stay up-to-date on this and other information by signing up to receive important travel alerts, or to update your preferences on our alerts page.

CTrail Shore Line East service will resume on Monday August 23, 2021, except for Shore Line East train # 1627 (scheduled to arrive at New Haven Union Station at 6:17 AM).

Customers traveling on Monday, August 23 should monitor ShoreLineEast.com for updates as changing conditions may cause delays or cancellations.

We will continue to monitor the situation as it progresses and will provide updates on our website as they become available.

Be sure to sign up for service alerts or update your preferences on our alerts page.

View the official DOT press release here.

Hurricane Henri is expected to impact Connecticut on Sunday, August 22. Due to expected heavy rainfall, wind damage, flooding, and storm surge conditions all CTrail Shore Line East service is suspended beginning Sunday, August 22 until further notice. We are monitoring the weather and working with our ground crews to evaluate the situation as it progresses.

As soon as it is safe to do so, our crews are ready to assess and fix any weather-related damages so we can resume service as conditions safely allow.

We will provide updates on our website as they become available. Be sure to sign up for service alerts or update your preferences on our alerts page.

UPDATE - August 3, 2021: The elevator on Track 1 at the Guilford Station has been repaired.

July 12, 2021: The elevator on Track 1 at the Guilford Station is currently out of service for repairs.

Persons needing assistance can call (203) 584-9810 for transportation to the opposite train platform or parking lot.

Sign up for service alerts or update your preferences on our alerts page to be notified when the elevator is back in service, and future service alerts.

Good news for CTrail Shore Line East Customers!

We are pleased to announce that service will be added to CTrail Shore Line East beginning Monday, July 26! We will be adding seven weekday trains, and extending four trains to and from New London on weekdays and weekends. Check out the full schedule on our schedules page.

Stay up-to-date on this and other information by signing up to receive important travel alerts, or to update your preferences on our alerts page.

View the official DOT press release here.

 

 

Please note that CTrail Shore Line East trains will operate on a weekend/holiday schedule on Monday, July 5, 2021, in observance of Independence Day.

Visit the Schedules page for schedule information.

Remember to sign up for important travel alerts or update your preferences on our alerts page to make sure you receive the most up-to-date travel information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First section on our website. 

 

UPDATE 6/17/2021 12:00 PM: The elevator on Track 1 at the Westbrook Station has been repaired.

5/28/2021: The elevator on Track 1 at the Westbrook Station is currently out of service for repairs.

Sign up for service alerts or update your preferences on our alerts page to be notified when the elevator is back in service, and future service alerts.

 

CTrail Shore Line East trains will operate on a weekend/holiday schedule for Memorial Day, Monday, May 31, 2021.

Visit the Schedules page for schedule information.

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First section on our website. 

Remember to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

Reminder to all passengers: masks are still required on all public transportation services and in stations until further notice.

The Centers for Disease Control and Prevention (CDC) issued an Order on January 29, 2021 requiring the wearing of masks by travelers to prevent spread of the virus that causes COVID-19.

People must wear masks that cover both the mouth and nose when waiting on, boarding, traveling on, or disembarking public transportation. People must also wear masks when entering or on the premises of a transportation hub in the United States.

Read more on the CDC order here

Read more on CT Governor Lamont’s face covering guidelines here

We are taking preventive measures to keep you safe during COVID-19. To read more about the precautions taken, and what you can do to help, visit the Safety First section on our website. 

Remember to sign up for alerts or update your preferences on our alerts page for the most up-to-date travel information.

The Connecticut Department of Transportation (CTDOT) announced four public hearings to gather input on rail service and fare changes that were previously made in response to the COVID-19 pandemic, as well as the temporary suspension of peak rail fares and the proposed elimination of the Mail & Ride fare program. The hearings will also cover proposed service changes to CTtransit bus service and minor fare changes on two CTtransit Express bus routes.

Service changes to trains on the New Haven Line, New Canaan Line, Danbury Line, Waterbury Line, Shore Line East, and Hartford Line were previously implemented due to sudden and significant declines in ridership. Proposed bus changes include service changes to CTtransit Express bus service in the greater Hartford area and expansion of CTtransit New Haven area service; and minor fare changes for CTtransit Express routes 950 and 912.

At these hearings, CTDOT will provide information and accept public comments on the service and fare changes and the Service and Fare Equity (SAFE) analysis. The SAFE analysis evaluates the changes to determine if they will cause a disparate impact to minority persons or a disproportionate burden to people with low incomes. The service and fare changes, many of which have already been implemented, may be viewed on CTDOT’s website.

Due to the ongoing COVID-19 pandemic, the hearings will be conducted virtually using the Zoom online platform and a toll-free conference call feature. All public hearings will be recorded and published online for later viewing. The public hearings will also be live streamed using Microsoft Teams Live Event and YouTube. The following is the schedule of hearings:

  • Tuesday, May 18, 2021 6:00 p.m. to 9:00 p.m.
  • Wednesday, May 19, 2021 6:00 p.m. to 9:00 p.m.
  • Thursday, May 20, 2021 (Noon) 12:00 p.m. to 3:00 p.m.
  • Tuesday, May 25, 2021 (Noon) 12:00 p.m. to 3:00 p.m.

Registration is encouraged; however, it is only required for those would wish to provide a comment during the hearing. To register, please visit www.ct.gov/dot/proposedtransitchanges or call (860) 597-8226 and leave a voicemail with your full name and contact information. Registration will be accepted up to the day of the hearing and will remain open for the duration of the hearing.

Language assistance may be requested by contacting the Department of Transportation at (860) 594-2109 at least 5 business days prior to the hearing. Persons having a hearing and/or speech disability may dial 711 for Telecommunications Relay Service (TRS). Language assistance is provided at no cost and efforts will be made to respond to timely requests for assistance.

For more information on how to attend the public hearings, information on the proposed changes, and to access the SAFE analysis please visit: www.ct.gov/dot/proposedtransitchanges.

The public comment period for the proposed service and fare changes and the SAFE analysis will run from April 29 to May 28, 2021. CTDOT encourages all members of the public to participate in one or more of the scheduled public hearings and/or submit written comments by mail to COMMENT ON PROPOSED FARE AND SERVICE CHANGES, Connecticut Department of Transportation, P.O. Box 317546, Newington, CT 06131-7546; by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (860) 597-8226. CTDOT will review and consider all comments received during the public comment period and take those comments into consideration when approving the final service and fare proposal.

For general questions please email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call (860) 597-8226.

Train 3631 will have a schedule adjustment effective Monday, April 5, 2021. Adjusted departure times are as follows:

  • New London: 10:00 AM
  • Old Saybrook: 10:33 AM
  • Westbrook: 10:38 AM
  • Clinton: 10:43 AM
  • Madison:10:48 AM
  • Guilford: 10:55 AM
  • Branford: 11:09 AM
  • New Haven - State St.: 11:21 AM
  • New Haven - Union Station: 11:25 AM

Train 3631 may be held at Guilford Station for up to 5 minutes to allow a scheduled Amtrak train to pass.

Passengers can view the updated schedule here and COVID-19 travel requirements here.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

The New London station building will be closing at 8:30 pm on Sunday, March 14 and Monday, March 15. Tickets can still be purchased with the CTrail eTix app or on board the train with cash only.

Normal hours for the station building will resume on Tuesday, March 16.

All passengers will still have access to station platforms for boarding and departing trains.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

6/29/2021: The elevator on Track 4 at the Guilford Station has been repaired.

3/4/2021: The elevator on Track 4 at the Guilford Station is currently out of service for repairs.

Sign up for service alerts or update your preferences on our alerts page to be notified when the elevator is back in service, and future service alerts.

The New London station ticketing window will be closing at 8:30 pm daily through Wednesday, March 3. Tickets can still be purchased with the CTrail eTix app or on board the train with cash only.

Normal hours for the station ticketing window will resume on Thursday, March 4.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

A winter weather advisory is in effect from Thursday, February 18 into Friday, February 19. Customers are advised to use caution when traveling. Service disruptions may occur during and in the immediate aftermath of the storm. Customers should monitor our website for service updates prior to travel.

We advise customers to stay clear of the platform edges, use extra caution when boarding/exiting trains, and allow extra travel time.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.

Amtrak will be performing track maintenance on Saturday, February 27. All trains will stop on Track 1 at Guilford Station. Normal boarding assignments will resume once track work is complete. Please monitor our website and station announcements for updates.

Delays of up to 10 minutes can be expected on eastbound trains going towards New London.

Remember to sign up for alerts or update your preferences on our alerts page for the most up to date travel information.