50 Union Ave.
New Haven, CT 06519
EFFECTIVE JULY 27, 2020: Cash ticket sales have resumed on board CTrail Shore Line East trains. However, cash transactions remain suspended at ticket windows. Customers are encouraged to purchase tickets prior to boarding using the CTrail eTix app (available for Android and Apple iOS mobile devices). CTrail Ticket Vending Machines (TVM) are also available at State Street Station and New Haven Union Station.
Station Ticketing Window Hours: 6:10 a.m. - 10:10 p.m., seven days a week.
All trains and stations are handicapped accessible. More information on the location of elevators within the station can be found here.
BUS SUBSTITUTION INFORMATION:
CTrail Shore Line East bus substitutions will pick up and drop off passengers outside the western portion of the train station. There are three parking spots designated for CTrail Shore Line East buses near the Peter Pan and Greyhound bus bays.
You can check the status of trains departing Union Station New Haven, New London, and Old Saybrook with
3 easy steps:
- Visit Amtrak.com
- Click "Check Train Status"
- Enter the station name, train number, and date of departure.
Paid parking is offered 24-hours at Union Station’s parking garage. Please contact the New Haven Parking Authority at (203) 946-8936 for general information and parking rates. Overflow parking is available at the Coliseum Parking Lot, and at the Temple Street Garage. Additional garage parking is available directly across Union Avenue.
The Union Station Commuter Connection shuttle bus provides free weekday (Monday through Friday) shuttle service from 6 a.m. – 10:05 p.m. Weekday Commuter Connection shuttle bus service provides access to locations not within walking distance of New Haven’s State Street Station and Union Station. The Commuter Connection services Grove Street, Whitney Avenue, Sachem Street, Prospect Street, College Street, Elm Street, Temple Street, Chapel Street to State Street, and South Frontage Road.
On weekday mornings, Commuter Connection buses are located in front of State Street Station. Buses depart a few minutes after each train’s arrival and loop throughout downtown New Haven. On weekday evenings, buses begin their loops approximately 20 minutes before CTrail Shore Line East departure times, and arrive at Union Station approximately 5 minutes before CTrail Shore Line East departure times. SLE trains are able to wait up to 10 minutes to accommodate riders on late arriving shuttle bus.
View information for Union Station shuttles and commuter connections downtown.
local taxi info:
- Heritage Taxi: 203-466-6666
- New Haven-Milford Taxi Cab Co.: 203-877-1468
- Metro Taxi: 203-777-7777
- Dominican U.S.A. Taxi Company: 203-619-3786
- Ecuamex Taxi: 203-466-4000
- Checker Cab Co.: 203-468-2678
- Citywide Taxi, LLC: 203-777-0007
- J and F Express, LLC: 203-619-2599
- Lucy's Taxi: 203-933-1300
- Quick Taxi: 203-640-7278
- Essex Taxi: 860-767-7433
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